Error loading plugins while launching Illustrator 2020 (24.1.2) on Windows machine.

Community Beginner ,
May 21, 2020 May 21, 2020

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Hello,

I've updated to  version 24.12 of CC Illustrator and am receiving a plugin error message (pictured below) when I launch the app. When I click OK and enter the app, my tool menu is missing. If someone can assist me in addressing this issue it would be appreciate. Thanks!

 

SarahWoren1980_0-1590090304027.png

 

{Renamed by MOD}

 

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correct answers 1 Correct Answer

Adobe Employee , May 26, 2020 May 26, 2020
Hi All,   This has been reported by a few other users as well. Please try the steps shared on this help article (https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html) and let us know how it goes.   If you need help following these steps, please take look at this response (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24-1-2/m-p/11153043#M178050)   Regards, Srishti

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New Here ,
Jun 04, 2020 Jun 04, 2020

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Hola, a mi lo que me funciono es que esta actualizacion te crea un archivo que se llama (conclicted copy) de cada unos de los plugins y archivos, lo busque desde el explorador, los elimine y con eso me permitio abrir de nuevo el programa ya sin conflictos

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Community Beginner ,
Jun 09, 2020 Jun 09, 2020

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Hi,

I'm also having the same issue.

However I have discovered that on loading Illustrator (24.1.3 (64-bit) on Windows 10 Pro Version 1909) for the first time after a reinstall the error doesn't occur. But it does the second or subsequent times that I open it.

But if I rename or delete the preference files, or if I reset the preferences using Edit>Preferences>General>Reset preferences, then on opening/reopening Illustrator the plugins all load with any errors. Seems to me that this may be an issue with writing/reading the prefence files?

Kind regards

John

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Community Beginner ,
Oct 08, 2020 Oct 08, 2020

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I have similar issue. Ive tried everything stated above and no luck. ....And I have NO plugins installed other than clean install.Errors.jpg

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Adobe Community Professional ,
Oct 08, 2020 Oct 08, 2020

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SignLab is not a native part of Illustrator.

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Community Beginner ,
Oct 08, 2020 Oct 08, 2020

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Thank you. What about the top plugin?

 

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Adobe Community Professional ,
Oct 09, 2020 Oct 09, 2020

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Sounds like some individual stuff as well.

You should know what you have installed - if not, please turn to your IT expert/department.

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Explorer ,
Dec 26, 2020 Dec 26, 2020

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Same here. Ok. I think it is a malware that redirectes from links to downloading files and spreading over cloud... I have this problem since march / april and everything I experienced was described on official Microsoft message: Widespread malware campaign seeks to silently inject ads into search results, affects multiple brows...

 

- After 6 months of Windows reinstallations... I just want to ask one question:

 

The longer I am online, the more dangerous it will be (because of lots of viruses) so - as multimedia designer - when I compose music - I do not need to be online. I unplug internet LAN to be sure for Desktop PC. But for each Adobe CC product (as I am sub. to Adobe CCloud) and just to start a software I must plug in for a short time online, Adobe releases it and I can go offline until reboot...

 

Anything you download (if your PC is malicious, like mine) will get something on the .exe or .zip / .whatever extension file. Searching for problems will also - redirect you to wrong places and limit display to show you old posts first (from 10 years ago!).

 

I do not want (nor need) to update Anything Adobe at all, as each version has or has new problems with my PC: No OpenCL, No GPU, CPU ONLY display, Hardware not supported... then now problems with plugins. The moment I fix a problem - new version appears but I was lucky to stop updates until I clean all system from viruses.

 

Problem is - Creative Cloud. It forces updates, even I disable them. Fixing software (or - betatesting it) instead working is not good idea.

 

Two questions:

 

1: For this problem I have (like many others) - do I need one version newer or older to download / install?

 

My version is v25.0.1

 

2: Is this normal Adobe Illustration path or something is corrupted by malware?

C:\Program Files\Adobe\Adobe Illustrator 2021\Support Files\Contents\Windows\Illustrator.exe

 

If yes - why only Illustrator installs there?

 

C:\Program Files\Adobe\Adobe Illustrator 2021\Support Files\Contents\Windows\Illustrator.exe
v25.0.1

 

- p,s, I believe Adobe Acrobat DC is fire-starter. It is very suspicious to me (and to my virus scanners)...

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New Here ,
Dec 04, 2020 Dec 04, 2020

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Hi Srishti, I have tried every step that you have given and the problem remains. I am using V 25.0.1 and Windows 10 home which is fully updated. Please help!! I've been trying to fix this for almost a week. 

 

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New Here ,
Jan 02, 2021 Jan 02, 2021

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I am using illustrator 2020 and I was facing the same error but all the tools appeared after repairing Microsoft Visual C++ 2015-2019 (x64)

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Explorer ,
Feb 25, 2021 Feb 25, 2021

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OK, tried all suggestions, no good. Windows 10, latest cloud version. Reset plugins to open with AI as per suggestion below, renamed illustrator folders to .old, repaired C++..., still getting long list of failing plugins on load plus error 'Operation can not be completed because of an unknown error [>MIT]'

 

Is this a new and more persistent version of the problem?

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Explorer ,
Feb 25, 2021 Feb 25, 2021

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I forgot how I fixed this but once it Adobe CS started working - I've disabled all updates (especially as I just wanted working versions, not latest), disabled desktop app updates too and cloud updates. As I wrote, my malware fight lasts for nearly 9 months and I've managed to get working PC faster than it used to be 2-3 years ago I upgraded it with gfx card. What I did helped me solve many issues with Win10 (clicked on Reset, overwrite old system with default settings and then - revert back Win10 image file I backupped on USB hd in September 2020! After this - I upgraded (or downgraded) some of non working Adobe CS programs (I see that I have 2 versions of Illustrator opening: one on icon (where it displays year 2020!) and other version when I doubleclick on .ai file (then shows Illustrator as it is from 2019?). I do not touch anythibg, disabled every single update for any software (including Win10 too), system works and created just few weeks ago final working system (January 2021) as image backup on usb hard disk. I hope my (nightmare) experience helps somebody 🙂

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Explorer ,
Mar 05, 2021 Mar 05, 2021

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Update - in my case I had created a shortcut in the presets/brushes folder for 3rd party brushes, this was the problem and since deleting the shortcut everything is fine (Gulp - nearly retracted that for tempting fate lol)....

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