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Error loading plugins while launching Illustrator 2020

Community Beginner ,
Jun 16, 2020

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Hi,

I just updated AI to the latest version few days ago, and today I wanted to start using it. The first message I got in a little box is "Error loading plugins", I tried 3 times quit & restart, still get the same message.  Can someone let me know how to get rid of "Error loading plugins" SelectiveUnlock.aip message?

 

Thanks,

B

 

{Renamed by MOD}

Correct answer by byun1686 | Community Beginner

Hi,

I'm really appreciate your help and provided me the few alternative possible solutions with step-by-step instructions. They sound very complicated and can be confusing to me, becasue I have so much work needed to be done on AI, therefore, I don't have the time to go through these steps above. So, I decided to give it a try to "Uninstall" the whole 'Illustrator 2020' off my computer, then re-Update a few minutes later. 

 

After the Update, I launched the Illustrator from the Creative Cloud, voila! No error message, it took me straight to the openning file page with 'Check Out What's new' page. I can't tell you how joyous I'm right now, so simple, sometimes we are over thinking it, lol.

 

So, I did some work, saved the work and quit out and relunched, still no error message. Keep my fingers cross.

 

Thank you and have a great day!

B

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Error loading plugins while launching Illustrator 2020

Community Beginner ,
Jun 16, 2020

Copy link to clipboard

Copied

Hi,

I just updated AI to the latest version few days ago, and today I wanted to start using it. The first message I got in a little box is "Error loading plugins", I tried 3 times quit & restart, still get the same message.  Can someone let me know how to get rid of "Error loading plugins" SelectiveUnlock.aip message?

 

Thanks,

B

 

{Renamed by MOD}

Correct answer by byun1686 | Community Beginner

Hi,

I'm really appreciate your help and provided me the few alternative possible solutions with step-by-step instructions. They sound very complicated and can be confusing to me, becasue I have so much work needed to be done on AI, therefore, I don't have the time to go through these steps above. So, I decided to give it a try to "Uninstall" the whole 'Illustrator 2020' off my computer, then re-Update a few minutes later. 

 

After the Update, I launched the Illustrator from the Creative Cloud, voila! No error message, it took me straight to the openning file page with 'Check Out What's new' page. I can't tell you how joyous I'm right now, so simple, sometimes we are over thinking it, lol.

 

So, I did some work, saved the work and quit out and relunched, still no error message. Keep my fingers cross.

 

Thank you and have a great day!

B

TOPICS
Performance

Views

456

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Jun 16, 2020 0
Adobe Employee ,
Jun 16, 2020

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Hi there,

 

We're so sorry to hear about this. We have recently released an update for Illustrator 2020 (v 24.2) which contains some stability fixes. If you are not already on v24.2, then we recommend you to update to latest version.

 

If that doesn't help, please share  few more details like:

  • OS and version of Illustrator
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

 

If you are on Windows machine, you may also try the steps shared on this similar discussion (https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24...) and let us know how it goes.

 

Regards,

Srishti

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Jun 16, 2020 0
Community Beginner ,
Jun 24, 2020

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Hi Srishti,

 

Thanks for the replied.

 

I'm currently using AI 2019 v23.1.1, its been working fine, and most of my colleages are starting to use the latest version which I feel like I need to update.

 

Yes, I just now updated the latest version v24.2 like you mentioned, after updated and I tried to launch the app and its still came up with the same message, attached is the screenshot.

 

I'm currently on OS v10.14.6, would this be the suspect? Should I be on v10.15.5? I have not install anything unusual lately. Please let me know if you find out anything.

 

Thanks for the help,

BScreen Shot 2020-06-24 at 11.03.43 AM.png

 

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Jun 24, 2020 1
Adobe Employee ,
Jun 24, 2020

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Sorry about this experience. Ideally, it should work with OS v10. 14.6 as well and OS update is the last step we would try as Catalina has it's own pros and cons. It may not allow all your applications to work, please refer to this help article (https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html) before upgrading. Please try following these steps and share your observations with us:

1. Reset Preferences: -

  • Close all Adobe applications.
  • Go to locations
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from the Creative Cloud.

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

 

2. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator.

 

3. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html

 

 

4. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

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Jun 24, 2020 1
Community Beginner ,
Jun 25, 2020

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Hi,

I'm really appreciate your help and provided me the few alternative possible solutions with step-by-step instructions. They sound very complicated and can be confusing to me, becasue I have so much work needed to be done on AI, therefore, I don't have the time to go through these steps above. So, I decided to give it a try to "Uninstall" the whole 'Illustrator 2020' off my computer, then re-Update a few minutes later. 

 

After the Update, I launched the Illustrator from the Creative Cloud, voila! No error message, it took me straight to the openning file page with 'Check Out What's new' page. I can't tell you how joyous I'm right now, so simple, sometimes we are over thinking it, lol.

 

So, I did some work, saved the work and quit out and relunched, still no error message. Keep my fingers cross.

 

Thank you and have a great day!

B

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Jun 25, 2020 0
Adobe Employee ,
Jun 25, 2020

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Hi there,

 

Glad to hear your issue is now resolved. Feel free to reach out if there is any other concern. We'll be happy to help.

 

Regards,

Ashutosh

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Jun 25, 2020 0
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