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So I was working on one of my projects when my Illustrator finally crashes. I tried to open back up my file from the cloud and it just wouldn't pop up, I could open any other file but for some reason the project file I was working decides not to work. Whenever I click on it it says, "Error Opening "" " this is truly sad and could happen to future projects, please fix this.
Hi,
Sorry about the trouble this issue has caused. We've tried to fix this in the latest release. Please update your Illustrator to v 25.1 to get this fixed.
Feel free to let us know if you still need assistance, we'd be happy to help.
Regards,
Srishti
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So you have been working on an AIC file?
Can you still see it directly in the Cloud folder on the web? Can you perhaps go back a version there?
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Can you go to your Creative Cloud desktop app, select your Cloud Documents, click the 3 dots ...
and choose View on web?
In the web view you can try to select older versions.
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Hi,
Sorry about the trouble this issue has caused. We've tried to fix this in the latest release. Please update your Illustrator to v 25.1 to get this fixed.
Feel free to let us know if you still need assistance, we'd be happy to help.
Regards,
Srishti