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Error "An unknown error caused the operation to fail" while exporting raster images from Ai 2020

New Here ,
Nov 15, 2019

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After updating to Illustrator 2020 I am getting error messages when trying to export file as a TIF, PSD, PNG, JPG (any Photoshop compatible file). Does not happen to every file. I've tried to compare differences of the files and they are all types. Some all vector, some with TIF or PDF files incorporated in them. Double checked all my preferences and also did an uninstall/reinstall of application. Problem persists.

Error message is as follows: ! An unknown error caused the operation to fail.

Screen shot of error attached.

 

{Renamed by MOD}

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Import and export, Performance

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Error "An unknown error caused the operation to fail" while exporting raster images from Ai 2020

New Here ,
Nov 15, 2019

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After updating to Illustrator 2020 I am getting error messages when trying to export file as a TIF, PSD, PNG, JPG (any Photoshop compatible file). Does not happen to every file. I've tried to compare differences of the files and they are all types. Some all vector, some with TIF or PDF files incorporated in them. Double checked all my preferences and also did an uninstall/reinstall of application. Problem persists.

Error message is as follows: ! An unknown error caused the operation to fail.

Screen shot of error attached.

 

{Renamed by MOD}

Topics

Import and export, Performance

Views

573

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Adobe Community Professional ,
Nov 15, 2019

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I can't replicate this on Windows? What OS are you using?

It may be worth posting your bug here: https://www.adobe.com/products/wishform.html

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Adobe Employee ,
Nov 22, 2019

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Hi there,

 

Thanks for reaching out and highliting this. We have recently released an update for Illustrator 2020 (v 24.0.1) which contains some stability fixes. If you are not already on v 24.0.1, then we recommend you to update to the latest version and let us know how it goes.

PS: As of now, v(24.0.1) is released only in Germany, Canada, France, Italy, India, Australia, Netherlands. It will be rolled out to all geos soon.

For more details please take a look at this post:  https://community.adobe.com/t5/illustrator/new-update-for-illustrator-24-0-1/td-p/10757029

 

 

If that doesn't help, I would request that if you can share a few more details like:

  • Operating system you are working on.
  • Where the exported files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)
  • Will it be possible for you to share a sample file?

 

We’re here to help, just need more info. 

 

Regards,

Srishti

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New Here ,
Nov 25, 2019

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I am experiencing the same issues - not all files but some of them! 

 

So annoying and im falling behind in my workload thanks to this issue - Have tried upgrading to the 24.0.1 and NOTHING! 

 

How do i go back to the 2019 version? 

 

Thanks,


Kris

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Adobe Community Professional ,
Nov 25, 2019

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How do i go back to the 2019 version? 

In the CC app click the 3 dots and check the Other Versions.

OLDER VERSIONS.png

 

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New Here ,
Nov 27, 2019

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Apparently Illustrator has become hyper sensitive to symbols in file and/or folder names. Remove any symbols (i.e., backslash (/), bullet (•), hashtag (#) etc.) Underscore (_) and hyphen (-) are okay. I removed these symbols from my folder names (only a few, coincidentally the ones I was having issues with) and no longer have any issues.

 

Good Luck,

Best Wishes,

 

Trish

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tjackl LATEST
Explorer ,
Apr 16, 2020

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I had the same issue, v 24.1 on Mac Pro Mojave with a simple vector logo. Thank you Trish for the suggestion... it worked, as I had a "/" in the filename of the folder I was exporting to. Changed to a "_" and all good now.

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Adobe Employee ,
Nov 29, 2019

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Hi Kris, 

 

So sorry to hear about this. Please try the steps shared by Trish and let us know if that helps.

 

Also, you can keep two versions installed on your system. While we are troubleshooting, you can install 2019 version from the Creative Cloud desktop app: https://helpx.adobe.com/in/download-install/using/install-previous-version.html

 

Regards!

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