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Error when importing some images

New Here ,
May 06, 2020

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Hi!

this happens when i try to import some images in adobe illustrator

I can’t understand, because that happens with specific images. 

usually when transferring some image from iphone to macbook by airdrop, or when i save some images in photoshop and import into illustrator

 

Can someone help me? this is very annoying

 

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Bug, Import and export

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Error when importing some images

New Here ,
May 06, 2020

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Hi!

this happens when i try to import some images in adobe illustrator

I can’t understand, because that happens with specific images. 

usually when transferring some image from iphone to macbook by airdrop, or when i save some images in photoshop and import into illustrator

 

Can someone help me? this is very annoying

 

TOPICS
Bug, Import and export

Views

171

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 06, 2020 0
Most Valuable Participant ,
May 06, 2020

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Long and short answer: There is something wrong with your hardware acceleration. Check the settings, update your graphics driver, verify your color management settings and monitor profile.

 

Mylenium

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May 06, 2020 0
Adobe Community Professional ,
May 07, 2020

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It has been reported many times, 16 bit png's from an iPhone do not display correctly in Illustrator.

Resave them in Photoshop as 8 bit PNG's.

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May 07, 2020 0
Adobe Community Professional ,
May 07, 2020

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May 07, 2020 0
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