Error when using 3D effect

New Here ,
Nov 24, 2020

Copy link to clipboard

Copied

When trying to rotate an graphic, I get an error that says "The operation can not complete due to an unknown error [CANT]"  If I try to do it anyway, I get another error that says "an error occured while processing the appearance of an object."  I can rotate each item individually, but not together.

TOPICS
Performance, Tools

Views

18

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Error when using 3D effect

New Here ,
Nov 24, 2020

Copy link to clipboard

Copied

When trying to rotate an graphic, I get an error that says "The operation can not complete due to an unknown error [CANT]"  If I try to do it anyway, I get another error that says "an error occured while processing the appearance of an object."  I can rotate each item individually, but not together.

TOPICS
Performance, Tools

Views

19

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 24, 2020 0
Adobe Community Professional ,
Nov 24, 2020

Copy link to clipboard

Copied

Difficult to say without seeing what you're trying to rotate (perhaps you could insert a screenshot or two?).

tromboniator_0-1606260600054.png

Just at a guess, I'd say that what you have is too complex. the Illustrator 3D engine is not…robust.

 

Peter

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 24, 2020 0
Adobe Employee ,
Nov 27, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about this. Would you mind sharing version of OS & Illustrator?  Does it happen with a specific file or all?

Additionally, as asked by @tromboniator, please share screenshots or a small video of the process so that we can assist you accordingly.

Looking forward to your response.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 27, 2020 0
Resources