• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Error while opening Illustrator file "Unknown file format"

New Here ,
Oct 18, 2020 Oct 18, 2020

Copy link to clipboard

Copied

hi, i have a problem with a file. I have saved a work and when I tried to re-enter to illustrator it tells me that the file is in an unknown format. How do you fix it?

 

{Renamed by MOD}

TOPICS
Performance

Views

430

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 18, 2020 Oct 18, 2020

Hi there,

 

Sorry to hear about this trouble. Please try the suggestions shared by Michele. If that doesn't help,  we can take a look and see if the file can be repaired. Please email your file to file@adobe.com & we will take a look at the file.

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

Votes

Translate

Translate
Adobe
Community Expert ,
Oct 18, 2020 Oct 18, 2020

Copy link to clipboard

Copied

There are a few things you can try. Rename it and see if that works. Place it into an InDesign document and export as EPS

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 18, 2020 Oct 18, 2020

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about this trouble. Please try the suggestions shared by Michele. If that doesn't help,  we can take a look and see if the file can be repaired. Please email your file to file@adobe.com & we will take a look at the file.

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines