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Error while opening Illustrator file "Unknown file format"

Oct 18, 2020

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hi, i have a problem with a file. I have saved a work and when I tried to re-enter to illustrator it tells me that the file is in an unknown format. How do you fix it?

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this trouble. Please try the suggestions shared by Michele. If that doesn't help,  we can take a look and see if the file can be repaired. Please email your file to file@adobe.com & we will take a look at the file.

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

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Error while opening Illustrator file "Unknown file format"

Oct 18, 2020

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hi, i have a problem with a file. I have saved a work and when I tried to re-enter to illustrator it tells me that the file is in an unknown format. How do you fix it?

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about this trouble. Please try the suggestions shared by Michele. If that doesn't help,  we can take a look and see if the file can be repaired. Please email your file to file@adobe.com & we will take a look at the file.

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

TOPICS
Performance

Views

42

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 18, 2020 0
Adobe Community Professional ,
Oct 18, 2020

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There are a few things you can try. Rename it and see if that works. Place it into an InDesign document and export as EPS

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Oct 18, 2020 1
Adobe Employee ,
Oct 18, 2020

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Hi there,

 

Sorry to hear about this trouble. Please try the suggestions shared by Michele. If that doesn't help,  we can take a look and see if the file can be repaired. Please email your file to file@adobe.com & we will take a look at the file.

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

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Oct 18, 2020 0
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