Error while opening Illustrator file "Unknown file format"

New Here ,
Oct 18, 2020 Oct 18, 2020

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hi, i have a problem with a file. I have saved a work and when I tried to re-enter to illustrator it tells me that the file is in an unknown format. How do you fix it?

 

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Adobe Employee , Oct 18, 2020 Oct 18, 2020
Hi there, Sorry to hear about this trouble. Please try the suggestions shared by Michele. If that doesn't help,  we can take a look and see if the file can be repaired. Please email your file to file@adobe.com & we will take a look at the file. I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best. Regards, Srishti

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Adobe Community Professional ,
Oct 18, 2020 Oct 18, 2020

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There are a few things you can try. Rename it and see if that works. Place it into an InDesign document and export as EPS

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Adobe Employee ,
Oct 18, 2020 Oct 18, 2020

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Hi there,

 

Sorry to hear about this trouble. Please try the suggestions shared by Michele. If that doesn't help,  we can take a look and see if the file can be repaired. Please email your file to file@adobe.com & we will take a look at the file.

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Srishti

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