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Error while opening PDFs: "This is an Adobe Illustrator File that was saved without PDF Content"

New Here ,
Apr 20, 2020

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I need help on saving an illustrotor 3 artboard document with text, 1 photo and some pentool shapes. When I try to do the regular save as a pdf, illustrotor doesn't save my work, instead I folder I find a file that as  only this text: 

 

This is an Adobe Illustrator File that was saved without PDF Content. 

To Place or open this file in other applications, it should be re-saved from Adobe Illustrator with the 

"Create PDF Compatible File" option turned on. This option is in the Illustrotor Native Format Options dialog box, which appears when saving an Adobe Illustrator file using the Save As command. 

 

Please help me if you guys know something about this. I have to close a project and send by today. 

Thank you 

 

{Renamed by MOD}

Hi there,

 

Thanks for reaching out. We have tried to address this issue in our latest build of 24.1.2. If you are not already on v 24.1.2, then we recommend you to update to latest version and let us know how it goes. 

 

Regards,

Srishti

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Error while opening PDFs: "This is an Adobe Illustrator File that was saved without PDF Content"

New Here ,
Apr 20, 2020

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I need help on saving an illustrotor 3 artboard document with text, 1 photo and some pentool shapes. When I try to do the regular save as a pdf, illustrotor doesn't save my work, instead I folder I find a file that as  only this text: 

 

This is an Adobe Illustrator File that was saved without PDF Content. 

To Place or open this file in other applications, it should be re-saved from Adobe Illustrator with the 

"Create PDF Compatible File" option turned on. This option is in the Illustrotor Native Format Options dialog box, which appears when saving an Adobe Illustrator file using the Save As command. 

 

Please help me if you guys know something about this. I have to close a project and send by today. 

Thank you 

 

{Renamed by MOD}

Hi there,

 

Thanks for reaching out. We have tried to address this issue in our latest build of 24.1.2. If you are not already on v 24.1.2, then we recommend you to update to latest version and let us know how it goes. 

 

Regards,

Srishti

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Bug, Performance

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222

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New Here ,
Apr 15, 2020

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Hey there! I've been saving PDFs from Illustrator for AGES... recently now when I do the PDF has the error message text in it that "this is an Illustrator AI file saved without PDF content".

I've switched all settings I normally use to no avail. 

 

Anyone else having this trouble?

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Adobe Employee ,
Apr 15, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS and Illustrator?
Few other users reported the similar issue and it was fixed by resetting the preferences. Please check if this helps you out as well. Follow the instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article. 
Let us know how it goes.

 

Regards,

Ashutosh

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New Here ,
Apr 17, 2020

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Yeah, that's what I ended up doing. Reluctantly. ha.

Right after I posted the issue I saw a link to a similar post. Found the answer there.

 

But for the record I'm running Mac OS 10.13.6 High Sierra. Illustrator CC 2020.

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Adobe Employee ,
Apr 20, 2020

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Hi there,

 

Thanks for reaching out. This has been reported by a few other users as well and we have tried to address this issue in our beta build of 24.1.2 .

Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961049-illustrator-sa...) and try the steps shared. 

 

Let us know if this helps or if you have any questions.

 

Regards,

Srishti

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New Here ,
Apr 27, 2020

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Hi, 

yesterday i created many Ai documents that I saved as PDF documents once they were finished. 

I did - File > save as > selected pdf

It worked for the firsts I did but then for the last one it juts creates i pdf document that is a white page where it's written "this file is a adobe illutrator file saved without any pdf content. For the importer or to open this file in other applications, it must be saved again from Adobe Illustrator with the Create option
a PDF compatible file activated. This option is found in the Illustrator native format options dialog, which appears when saving an Adobe Illustrator file using the Save As command."

I tried many things but it didn't worked...

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Adobe Community Professional ,
Apr 27, 2020

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Before trying to save the file as a pdf try saving it first as an Adobe Illustrator (.ai) file making sure that "Create PDF Compatible File" is checked in the Illustrator Options dialog that appears during the save. Then save the file again now choosing "Adobe PDF (PDF)" as the file format.

Screen Shot 2020-04-27 at 9.27.06 AM.png

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Adobe Employee ,
Apr 27, 2020

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Hi there,

 

Thanks for reaching out. We have tried to address this issue in our latest build of 24.1.2. If you are not already on v 24.1.2, then we recommend you to update to latest version and let us know how it goes. 

 

Regards,

Srishti

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