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Every Menu option is greyed out Illustrator 2020

New Here ,
Nov 09, 2019

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I have a macOS 10.15.1 I switched from a chrome tab back to the illustator tab and then I suddenly couldn't do anything. I couldn't deselect my current selection, I couldn't select something else, I couldn't zoom in or out basically, I couldn't use any commands or do anything. All the options from the toolbar were greyed out, seen below. I temporarily fixed it by closing adobe illustrator using the red x button and saving it but the same bug just kept on happening and I have to restart illustrator every 5 minutes.

Screen Shot 2019-11-10 at 5.54.34 PM.png

 

{Renamed by MOD}

Hi there,

 

Thanks for reaching out. I hope the issue has been resolved by the steps shared by Monika. In case if you are still facing the issue, you can also try resetting the preferences by following the steps below:

 

  • Close Illustrator.
  • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
  • In the Go To Folder dialog box, type "~/Library". Click Go.
  • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
  • Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
  • Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
  • Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Every Menu option is greyed out Illustrator 2020

New Here ,
Nov 09, 2019

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I have a macOS 10.15.1 I switched from a chrome tab back to the illustator tab and then I suddenly couldn't do anything. I couldn't deselect my current selection, I couldn't select something else, I couldn't zoom in or out basically, I couldn't use any commands or do anything. All the options from the toolbar were greyed out, seen below. I temporarily fixed it by closing adobe illustrator using the red x button and saving it but the same bug just kept on happening and I have to restart illustrator every 5 minutes.

Screen Shot 2019-11-10 at 5.54.34 PM.png

 

{Renamed by MOD}

Hi there,

 

Thanks for reaching out. I hope the issue has been resolved by the steps shared by Monika. In case if you are still facing the issue, you can also try resetting the preferences by following the steps below:

 

  • Close Illustrator.
  • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
  • In the Go To Folder dialog box, type "~/Library". Click Go.
  • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
  • Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
  • Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
  • Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Nov 09, 2019 0
Adobe Community Professional ,
Nov 10, 2019

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Chrome interferes with basically anything. Try and shut it down. You might need to restrt Illustrator, but keep Chrome turned off.

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Nov 10, 2019 0
Adobe Employee ,
Nov 26, 2019

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Hi there,

 

Thanks for reaching out. I hope the issue has been resolved by the steps shared by Monika. In case if you are still facing the issue, you can also try resetting the preferences by following the steps below:

 

  • Close Illustrator.
  • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
  • In the Go To Folder dialog box, type "~/Library". Click Go.
  • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
  • Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
  • Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
  • Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Nov 26, 2019 1
Craig_F LATEST
Participant ,
Aug 20, 2020

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I was having this same problem after updating to 24.2.3.  Deleting all of those prefs solved it.  Thanks for the help.

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Aug 20, 2020 0
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