Everything freezes when using rotate tool

Report · Dec 22, 2020

Hello,

I cannot deal with this constant problem. Ever since the newest update, Adobe Illustrator consistently freezes when using the rotate tool. It is the only tool causing this issue. Does anyone know how to fix this?

Report · Dec 24, 2020

Hi there,

Sorry to hear about this. Would you mind sharing the version of the OS & Illustrator? Does it freeze while working on a specific document?

Have you tried resetting preferences? If not, please try doing that & let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

Regards,

Ashutosh

Report · Feb 21, 2021

I am using Illustrator 2021 and Windows 10. Here is the system info if it helps.

Components:
AutoCAD 23.1.47.0.0
AutoCAD 23.1.47.0.0
AutoCAD 23.1.47.0.0
AutoCAD 23.1.47.0.0
ACE 2020/11/19-11:34:27 79.625377 79.625377
Autodesk, Inc. ObjectDBX 23.1.47.0.0 Q.47.0.0
Autodesk, Inc. ObjectDBX 23.1.47.0.0 Q.47.0.0
AcGradient DLL 23.1.47.0.0
AutoCAD 23.1.47.0.0
AutoCAD 23.1.47.0.0
Unknown Name 23.1.47.0.0
AutoCAD 23.1.47.0.0
Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
Adobe Owl 5.2.11
PDFL 2020/11/20-03:50:06 79.408461 79.408461
Adobe PDFSettings 1.07
Adobe Product Improvement Program 8.1.0.68.49183
Adobe Illustrator 1.0
AdobeSVGAGM 79.625377 79.625377
Adobe XMP Core 2020/11/18-15:51:46 79.164570 79.164570
Adobe XMP Files 2020/11/18-15:51:46 79.164570 79.164570
Adobe XMP Script 2020/11/18-15:51:46 79.164570 79.164570
Adobe CAPS 10,0,0,6
Autodesk ADP Toolkit 2018.11.1.0
Autodesk Spatial Reference 14.06.0.9
AFL 3.5
AGM 2020/11/19-11:34:27 79.625377 79.625377
AdobeHelp Dynamic Link Library 4.3.0.0
AID DLL 5.1.0.121
AIDE 2020/11/20-03:50:06 79.625451 79.625451
AIFM 1.0 23.68434
Adobe Illustrator 2021 25.2.0
AIPort 1.0 23.68434
AIPOSTMAN 1.0 23.68434
AIPreviewHandler 1.0 23.68434
AIPSL 1.0 23.68434
AITEXTVIEWMODEL 1.0 23.68434
ARE 2020/11/19-11:34:27 79.625377 79.625377
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk ShapeManager 225A
Autodesk, Inc. ObjectDBX 23.1.47.0.0
AXE8SharedExpat 2020/11/10-01:10:57 79.625173 79.625173
AXEDOMCore 2020/11/10-01:10:57 79.625173 79.625173
AXSLE 2020/11/10-01:10:57 79.625173 79.625173
BIB 2020/11/19-11:34:27 79.625377 79.625377
BIBUtils 2020/11/19-11:34:27 79.625377 79.625377
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
CoolType 2020/11/19-11:34:27 79.625377 79.625377
Adobe Crash Reporter Client DLL 4.6.0.0
2D DCM 67.7.0.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Adobe Illustrator 25.2.0
Unified Extensibility Platform uxp-4.3.4.62
Adobe Illustrator 25.2.0
ExtendScript 2014/12/03-09:00:00 80.1 80.1
FilterPort 1.1 79.625377
International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
JP2KLib 2007/11/13-12:29:15 1.89421 1.89421
Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1
Adobe Illustrator 25.2.0
LogSession 8.1.0.68.49183
AutoCAD 23.1.47.0.0
MPS 2020/11/20-03:50:06 79.625451 79.625451
OpenCV library 3.4.1
OpenCV library 3.4.1
PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Adobe Photoshop 2021 22.2
Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
Adobe India Sangam Core Code 2021/01/21-03:56:36 79.277084 79.277084
Adobe India SangamML Import from Sangam 2021/01/21-03:56:36 79.277084 79.277084
ScCore 2014/12/03-09:00:00 80.1 80.1
Adobe Illustrator 25.2.0
SVGExport 6, 0, 0, 0 79.583414
SVGRE 6, 0, 0, 0 79.583414
Intel(R) C/C++/Fortran Compiler Mainline
Intel(R) Threading Building Blocks for Windows 2019, 0, 2018, 0718
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
T-Splines 7.0.0.0
UXTECH 1.0 23.68434
Vulcan Application Control Library 6.6.0.24
Vulcan Message Library 6.7.0.47
WRServices Build 16.0.0.4539038 16.0.0.4539038
ATE
NGL 1.20.0.6

OS: Windows
Version: 10.0
System Architecture: x64
Built-In Memory: 8133 MB

User Name: Davin
Serial Number: 90970875992543244909

Application Folder:
C:\Program Files\Adobe\Adobe Illustrator 2021\Support Files\
Primary Scratch Folder:
C:\Users\Davin\AppData\Local\Temp\AI_25_2\
Secondary Scratch Folder:

Plug-ins:
Live Menu Item
Adobe AI Application Plugin
BranchDeepLink
Adobe Repeat Model Plugin
Adobe Font Session
Adobe Cloud AI
Adobe Symbol Model Plugin
Hello Experience Plugin
Document Window Plugin
Color Conversion
New Cache Plugin
AdobeLicenseManager
ZStringTable
Main Filters
Main File Formats
Adobe PGF File Format
AI File Format
Mesh Object
Control Groups
Composite Fonts
Place Gun Tool
AppAnnotators
Window Menu
Not Genuine Manager
Adobe Charts Plugin
Cloud link Plugin
AI Incremental Save File Format
File Format Place EPS
Debug Menu
SLO Text Tool
AI Tool Plugin
Pen Tool Plugin
Sweet Pea 2 Adapter Plugin
FrameworkS
Adobe Illustrator User Interface
AdobeActionManager
Mojikumi UI
Photoshop Plugin Adapter Unsharp Mask...
Photoshop Plugin Adapter Color Halftone...
Photoshop Plugin Adapter OpenEXR
Photoshop Plugin Adapter Paths to Illustrator...
Photoshop Plugin Adapter HSB/HSL
Photoshop Plugin Adapter IFF Format
Photoshop Plugin Adapter Targa
Photoshop Plugin Adapter BMP
Photoshop Plugin Adapter Tiles...
Photoshop Plugin Adapter Displace...
Photoshop Plugin Adapter De-Interlace...
Photoshop Plugin Adapter Crop and Straighten Photos Filter
Photoshop Plugin Adapter Wave...
Photoshop Plugin Adapter Radial Blur...
Photoshop Plugin Adapter Mezzotint...
Photoshop Plugin Adapter ZigZag...
Photoshop Plugin Adapter Wind...
Photoshop Plugin Adapter Spherize...
Photoshop Plugin Adapter Smart Blur...
Photoshop Plugin Adapter Polar Coordinates...
Photoshop Plugin Adapter Twirl...
Photoshop Plugin Adapter Shear...
Photoshop Plugin Adapter Ripple...
Photoshop Plugin Adapter Lens Flare...
Photoshop Plugin Adapter Fibers...
Photoshop Plugin Adapter Extrude...
Photoshop Plugin Adapter Pinch...
Photoshop Plugin Adapter Pointillize...
Photoshop Plugin Adapter Crystallize...
Photoshop Plugin Adapter PNG
Photoshop Plugin Adapter CompuServe GIF
Photoshop Plugin Adapter Pixar
Photoshop Plugin Adapter PCX
Photoshop Plugin Adapter NTSC Colors
Photoshop Plugin Adapter Legacy Gaussian Blur...
Photoshop Plugin Adapter Texturizer...
Photoshop Plugin Adapter Stained Glass...
Photoshop Plugin Adapter Patchwork...
Photoshop Plugin Adapter Mosaic Tiles...
Photoshop Plugin Adapter Grain...
Photoshop Plugin Adapter Craquelure...
Photoshop Plugin Adapter Glowing Edges...
Photoshop Plugin Adapter Water Paper...
Photoshop Plugin Adapter Torn Edges...
Photoshop Plugin Adapter Stamp...
Photoshop Plugin Adapter Reticulation...
Photoshop Plugin Adapter Plaster...
Photoshop Plugin Adapter Photocopy...
Photoshop Plugin Adapter Note Paper...
Photoshop Plugin Adapter Halftone Pattern...
Photoshop Plugin Adapter Graphic Pen...
Photoshop Plugin Adapter Cont^e Crayon...
Photoshop Plugin Adapter Chrome...
Photoshop Plugin Adapter Charcoal...
Photoshop Plugin Adapter Chalk && Charcoal...
Photoshop Plugin Adapter Bas Relief...
Photoshop Plugin Adapter Ocean Ripple...
Photoshop Plugin Adapter Glass...
Photoshop Plugin Adapter Diffuse Glow...
Photoshop Plugin Adapter Sumi-e...
Photoshop Plugin Adapter Sprayed Strokes...
Photoshop Plugin Adapter Spatter...
Photoshop Plugin Adapter Ink Outlines...
Photoshop Plugin Adapter Dark Strokes...
Photoshop Plugin Adapter Crosshatch...
Photoshop Plugin Adapter Angled Strokes...
Photoshop Plugin Adapter Accented Edges...
Photoshop Plugin Adapter Watercolor...
Photoshop Plugin Adapter Underpainting...
Photoshop Plugin Adapter Sponge...
Photoshop Plugin Adapter Smudge Stick...
Photoshop Plugin Adapter Rough Pastels...
Photoshop Plugin Adapter Poster Edges...
Photoshop Plugin Adapter Plastic Wrap...
Photoshop Plugin Adapter Palette Knife...
Photoshop Plugin Adapter Paint Daubs...
Photoshop Plugin Adapter Neon Glow...
Photoshop Plugin Adapter Fresco...
Photoshop Plugin Adapter Film Grain...
Photoshop Plugin Adapter Dry Brush...
Photoshop Plugin Adapter Cutout...
Photoshop Plugin Adapter Colored Pencil...
Photoshop Plugin Adapter Filter Gallery...
Adobe Vector Sculpting UI
Twirl v2
SketchingTools
Simplify
Segment Tools
ShapeTool
ShaperUI
Advanced Select
Adobe Scatter Brush Tool
Adobe Symbolism
Magic Wand
Liquify
Lasso
Knife Tool
Reshape Tool
Adobe Flare Plugin
AdobeTextDropper
Adobe Eraser Tool
Adobe dBrush Brush Tool
Adobe Curvature Tool
Adobe Crop Tool
Adobe Calligraphic Brush Tool
BoundingBox
AdobeArtBrushTool
TypeCase
Smart Punctuation
TxtColumns
TextModel
TextFindFont
Spell Check Dictionary
Adobe PSD File Import
Adobe PSD File Export
PSLFilterAdapter
PhotoshopAdapter
ZigZagUI
VectorizeUI
VariablesPaletteUI
TwirlToolUI
TransformUI
Touch Status Bar UI
TIFF File Format UI
TextExportUI
SvgFileFormatUI
Spell Check UI
SmartExportUI
Adobe Smart Edit UI
AdobeSlicingUI
ShapeEffectUI
Shape Core UI
ScribbleUI
ScribbleFillUI
ScatterBrushToolUI
SangamFormatsUI
RoundUI
RoughenUI
RasterizeUI
PuckerAndBloatUI
PSLFilterAdapterUI
Adobe PSD File Import UI
Adobe PSD File Export UI
AIPreferenceUI
PlanetXUI
PerspectiveUI
PDF File Format UI
PathfinderUI
ParticleSystemUI
OnBoarding
OffsetPath UI Plugin
ObjectMosaicUI
MenuConfigurator
Adobe Live Shapes UI
LiveBlendsUI
LiquifyToolUI
JPEGFormatUI
IllustratorUI
GlobAdjToolUI
FuzzyEffectUI
FlattenTransparencyUI
SWFExport UI
FlareUI
Find Replace UI
ExpandUI
DxfDwgUI
DropShadowUI
DistortUI
Design Library
DeformUI
Adobe dBrush Brush Tool UI
Adobe Curvature ToolUI
CSSExtractUI
Adobe Crop UI
Adobe Calligraphic Brush Tool UI
AdobeBrushMgrUI
Asset ManagementUI
ArtOnPathBrushToolUI
AI Toolbox UI Plugin
AddArrowUI
TIFF File Format
TextExport
SvgFileFormat
Save4Web
AISangamMapper
PNG File Format
PNGExport
MPSParser
MPSExport
MPSCommon
JSONFormat
JPEG Plugin
JPEG2K Plugin
Adobe Image Decoder Encoder
GIF89a Plugin
SWFExport
Adobe DxfDwg File Format
Adobe DXFDWG Format
ZigZag v2
TrimMark v2
TextWrap Dlg
ShapeEffects v2
Adobe Scribble Fill
Scribble v2
Saturate
Round v2
Roughen v2
Punk v2
AdobePathfinderPalette
Overprint
OffsetPath v2
AI Object Mosaic Plug-in
MaskHelper v2
Inverse
FuzzyEffect v2
Find
Expand
DropShadow
Distort v2
AdobeDiffusionRaster
Colors
Cleanup
Adjust
AddArrowHeads v3
Add Anchor Points
Adobe Custom Workspace
Vulcan Service
Vector Sculpting
Vectorize
Adobe Variables Palette
Adobe Uxp Extension
AdobeTransparencyEditor
AdobeTransformObjects
Transform v2
AdobeToolSelector
Adobe Task Manager UI
Adobe Symbol Palette Plugin
Adobe Swatch Libs Core
AdobeSwatch_
SVG Filter Effect v2
Stroke Offset v2
Snapomatic
GradientMeshPlugin
SmartExport
Adobe Smart Edit
Shaper
Shape Core
Services
SeparationPreviewPlugin
Adobe Sensei Agents Plugin
Adobe Selective Unlock Plugin
Scripts Menu
ScriptingSupport
Adobe Repeat Arts UI
Adobe Recolor Core
Adobe Radial Device
Properties Panel
Print Plugin
Adobe Planar Edit Plugin
Adobe Perspective Guides
AdobePaintStyle
Package
Adobe Nudge
AdobeNavigator
Adobe Multi Threaded Rasterization
Adobe Live Shapes
Adobe Path Blends
AdobeLinkPalette
AdobeLayerPalette
Kinsoku Dlg
KBSC Plugin
Adobe Geometry Suite
AdobeAlignObjects
Flattening Preview
FileClipboardPreference
Experimentation Plugin
DynamicCorners
DocInfo
Adobe Diffusion Coloring
Adobe Deform Plugin
Adobe Deep Learning
CSSExtract
Control Panel Plugin
ContextMenuTouch
Adobe Color Harmony Plugin
Character and Paragraph Styles
AI CCLibAccessor Plugin
AdobeBrushMgr
AI Bottlenecks Plugin
BeautifulStrokes Suite
Asset Management
Adobe Art Style Plugin
AdobeArtboardPanel
Adobe App Bar Controls Host
Alternate Glyph Palette
AI Robin Client
AdobeActionPalette
3D v2
DebugPanelPluginName
AdobeSlicingPlugin
Shape Suite
Rasterize 8
PDF Suite
PDF File Format
Path Suite
Pathfinder Suite
FO Conversion Suite
FlattenTransparency
ExpandS
CurveFittingSuite
Art Converters v2

GPU Info:
Illustrator Version: 25.2
OpenGL Version: 4.6.0 NVIDIA 456.71
Extensions: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_square GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture 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Number of Displays: 1
Number of Drivers: 1
Vendor: NVIDIA Corporation
Renderer: GeForce GT 740/PCIe/SSE2
Active Display Name: \\.\DISPLAY1
PrimaryDisplayAdapterIndex: 0
Display Adapter[0] VendorID: 10de
Display Adapter[0] DeviceID: fc8
Display Adapter[0] SubSysId: 37423842
Display Adapter[0] Revision: 161
Display Adapter[0] DedicatedVideoMemory: 984
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Display Adapter[0] Attached Monitors: \\.\DISPLAY1
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Display Adapter[1] DeviceID: 8c
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Display Adapter[1] SharedSystemMemory: 4066
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Driver[0] Name: NVIDIA GeForce GT 740
Driver[0] Driver Version: 27.21.14.5671
Driver[0] Driver Date: 20200930000000.000000-000
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Driver[0] PNP DeviceID: PCI\VEN_10DE&DEV_0FC8&SUBSYS_37423842&REV_A1\4&519621C&0&0008
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UXP Version: uxp-4.3.4.62
ACPL Info: "CoreSyncServiceStatus":"CORESYNC_REACHABLE_AND_COMPATIBLE"
"AvailableCoreSyncVersion":"4.5.1.1"
"AvailableACPLSDKVersion":"1.41.1.1"
"MinimumSupportedCoreSyncVersion":"4.3.28.24"
SharedAssetModelVersion: 2.0.0-main.363.2
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CMDN Version: 1.7.1
CDO Version: 1.84.0
CDP Version: 1.107.0
UXP Extensions Info-
com.adobe.ccx.start: 4.0.0.55
com.adobe.illustrator.propertiespanel: 0.0.2
com.adobe.ccx.timeline: 2.6.10
com.adobe.ccx.sharesheet: 16.17.2

Report · Nov 07, 2021

Any progress on this? Am encountering the same problem. Clean install of Illustrator, preferences reset to defaults, first file created same problem occurs

Report · Nov 03, 2022

hi , I have same issue in 2022. did u get any solution ?

Report · Nov 30, 2022

Hello @fabertel,

Sorry to hear about this experience and for the late response. Would you mind confirming if Illustrator crashed while you were using a specific tool/feature? If yes, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, please share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav

Report · Dec 08, 2022

Anubhav
its not actually crashing . simply once you select rotate [ only this tool
! ] your mouse is locked forever to the spinning mode and you cannot leave
this mode select or do anything else inside or outside illustrator but
manually shutdown your pc ..

hope now its more clear

thanks,
Fabio

Report · Dec 12, 2022

Hello @fabertel,

Thanks for confirming that. Would you mind trying to run Illustrator under a different admin account (macOS / Windows) and checking if the issue persists?

Also, kindly share details like the exact version of the OS/Illustrator installed on your computer, Input Peripherals (Mouse/Keyboard), and a screen recording of the problem so we can investigate this further.

Looking forward to your response.

Regards

Adobe Community

Everything freezes when using rotate tool

1 Correct answer

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