Everything went white

Community Beginner ,
Dec 07, 2020

Copy link to clipboard

Copied

Hello, umm, this is my first post. Idk if there's a response to this already but I have a big problem where I have tried what I have read without any solution.

 

All is white, and I'd love to come back to the white artboard - dark grey background I had before.

I tried the ctrl + shift + D and it went from a transparent graph grid to this white grid. I tried enabling and disabling each preview that is listen under "View" with any solution. I've changed to global rules, GPU and CPU preview, and more things and honestly I don't know what is happening ; m ;

 

Is there any solution to this? Please help, this inconvenience is driving me nuts. Will I have to desinstall and re - install Illustrator?

TOPICS
Bug, How to, Tools

Views

72

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Community Beginner , Dec 18, 2020
Luccian0 Community Beginner , Dec 18, 2020
Hi, first of all I want to say thank you (and the person below this comment) for responding to my concern, I really appreciate it and sorry if the question was a little bit confusing (honestly, the whole situation was so confusing). Anyway, I tried what you told me before making the question but the options were correct: the dark grey background was selected so that was not the solution. I ended up unistalling and re - installing Adobe Illustrator and everything is fine so far Hope it doesn't ...

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional ,
Dec 07, 2020

Copy link to clipboard

Copied

Can you explain a bit more about everything went white? 

Is it the background? 

Preferences: User interface: Select Mach user interface Brightness

(Command K/ Control K)

Screen Shot 2020-12-07 at 12.33.42.png

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Dec 18, 2020

Copy link to clipboard

Copied

Hi, first of all I want to say thank you (and the person below this comment) for responding to my concern, I really appreciate it and sorry if the question was a little bit confusing (honestly, the whole situation was so confusing).

 

Anyway, I tried what you told me before making the question but the options were correct: the dark grey background was selected so that was not the solution. I ended up unistalling and re - installing Adobe Illustrator and everything is fine so far 😄😄
Hope it doesn't occur again.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Dec 07, 2020

Copy link to clipboard

Copied

Looks like you used a Film & Video preset.

Try a new document with a preset based on Art & Illustration.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more