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ExManCmd update error - Extension with the same name already exists (Mac)

Explorer ,
Sep 15, 2020

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Hello
We have a serious issue on several client machines (Mac). They can't update our extension with ExManCmd (see error in title). We have a hybrid extension containing an .aip plugin and a HTML part. We managed to delete the HTML part manually here:

Application Support>Adobe>CEP>Extensions

...but the error persists. My guess is that the .aip is stuck somewhere, but we can't find it.
The question is, how can we thoroughly remove any remnants of old extension installations, including plugins?

 

Another detail:
Trying to solve the issue on their own, two of them installed the ExtensionManagerCC or CS6. I know it's deprecated, but does this make the problem worse?

TOPICS
SDK, Third party plugins

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ExManCmd update error - Extension with the same name already exists (Mac)

Explorer ,
Sep 15, 2020

Copy link to clipboard

Copied

Hello
We have a serious issue on several client machines (Mac). They can't update our extension with ExManCmd (see error in title). We have a hybrid extension containing an .aip plugin and a HTML part. We managed to delete the HTML part manually here:

Application Support>Adobe>CEP>Extensions

...but the error persists. My guess is that the .aip is stuck somewhere, but we can't find it.
The question is, how can we thoroughly remove any remnants of old extension installations, including plugins?

 

Another detail:
Trying to solve the issue on their own, two of them installed the ExtensionManagerCC or CS6. I know it's deprecated, but does this make the problem worse?

TOPICS
SDK, Third party plugins

Views

20

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 15, 2020 0

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