Export for screens stopped working.

[Mon.2104]

The export for screens in illustrator worked correctly for few months after which it stopped suddenly. I unchecked the create sub folder option and used Ctrl+alt+shift as suggested in a similar post but no result. The option to export always appear greyed out. Kindly help. Now I have to use export as which doesn't render files with as good resolution as in export for screens.

[Monika Gause]

Which version, which system?

Exactly where do you export to?

So you already reset the preferences?

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. I hope your issue is resolved now.
If not, would you mind sharing version of OS & Illustrator?

You may also try resetting the preferences of Illustrator manually. Please follow the instructions below:

• Close all Adobe applications. 
• Go to Location C:\Users\user\AppData\Roaming\Adobe 
• Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
• Launch Illustrator from the Creative Cloud. 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings. 

Let us know how it goes.

Regards,

Ashutosh