Exporting dartboards as png- duplicating board #

[DesignNoob]

Hello

I am on a MAC book pro, OS Catalina, Version 10.15.5,  working in Adobe Illustrator 24.2.1 and I have 16 artboards. They are all variations of the same image so I copied artboards and swapped out images. 

When I go to export as png. it does not export all the artboards as there are duplicate board #'s. I have 2 #10, no 9, 2 #15 and no 14.  How can I fix this? Why is it doing this? Thank you

[DesignNoob]

Artboards NOT DARTBOARDS. lol

[Monika Gause]

How do you export them? Via export for screens? Maybe they have the same name there and one is overwriting the other?

[DesignNoob]

I don't export for screens as I don't really understand how to do that so it was easier to export as png, using artboards.

[Monika Gause]

So you used "Export as"?

[DesignNoob]

yes

[Monika Gause]

And renaming those artboards is not an option? In the panel just double click the name.

[DesignNoob]

I can rename them but the board # stays the same. I tried exporting with the new names and it still didn't work. It only exports one of the duplicates.

[Monika Gause]

There are commands to rearrange artboards in the panel menu. Can you try them?

Could you also try and rearrange their order in the panel (just drag them to a different position to re-order them). Perhaps this mkes Illustrator correct the numbers.

And: Please post bugs & feature requests to http://illustrator.uservoice.com

[DesignNoob]

Rearranging doesn't work. The artboard #'s stay the same. I also tried to rearrange the order in the panel and it kept the same numbering. 😞 

[DesignNoob]

I posted a bug and found this same error/problem from May 2019 but there isn't a fix that I could see.

[Monika Gause]

It's only happening for some people. Did you reset the preferences after updating?

[DesignNoob]

I did not update the preferences. How do you do that?

Also, I renamed the duplicate art boards, exported as png and then all artboards exported this time. They exported as artboard-10 and artboard-010. Same with #15. I guess this is a work around but if I had more than 15 artboards this could cause extra work. 

[Monika Gause]

Toreset the preferences you could rename the folder as described in here:

https://helpx.adobe.com/illustrator/using/setting-preferences.html

(if that doesn't help you can revert to the old preferences)