Extra white space when I export images in Illustrator cs6

[#1]

How do I get rid of the white border around my images when I export? I have tried making a clipping mask but for some reason when I export to a picture format I get this weird white uneven border around the images that wasn't there before I exported it.

[#2]

How do I get rid of the white border around my images when I export? I have tried making a clipping mask but for some reason when I export to a picture format I get this weird white uneven border around the images that wasn't there before I exported it.

[#3]

[#4 · Accepted solution]

When exporting images from illustrator, you must always select "Use Artboards" when the export dialogue pops up.

[#5]

You saved my life

[#6]

saved my life too

[#7]

THANK YOU

[#8]

Thanks so much. I love you!!!!!

[#9]

cheers a life saver. But a further question... what does Illustrator think its exporting before i click that option - there's no content in the white space. hmmm puzzled

[#10]

You're a lifesaver in 2020! Cheers!

[#11]

Ah.. You are such a life saver.

Thanks Alot

[#12]

Adobe should explain that in its "Export" help page; I am fortunate to have found this thread after wasting much time

[#13]

matth86069857  schrieb

white boarder is still there!

Is the artboard aligned to the pixel grid?

You might want to fix your attitude and your spelling. You're not talking to Adobe here, but to people who try to help you in their spare time.

[#14]

Thank you! 

[#15]

OMG! THANK YOU SO MUCH! I've been spending sooo much time trying to figure out what the heck is going on. You're AMAZING!

[#16]

I'm using AI CS6 on MacOS Sierra and I'm not seeing a box to check "Use Artboards". Ugh! What am I doing wrong?

[#17]

Nevermind. I figured it out. I had to reduce the export box to see the "Use Artboards" option. Thanks for the original solution!!