Eyedropper tool missing

Participant ,
Jan 12, 2021

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Wondering if anyone else is having this issue with the latest Illustrator update (25.1) on windows 10. 
My eyedropper tool is completely gone. When I go to edit the toolbar, the eyedropper tool does not show up in the list. I can't even use the keyboard shortcut to activate it. Screenshot 2021-01-12 115315.jpg

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Eyedropper tool missing

Participant ,
Jan 12, 2021

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Wondering if anyone else is having this issue with the latest Illustrator update (25.1) on windows 10. 
My eyedropper tool is completely gone. When I go to edit the toolbar, the eyedropper tool does not show up in the list. I can't even use the keyboard shortcut to activate it. Screenshot 2021-01-12 115315.jpg

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Jan 12, 2021 2
Adobe Community Professional ,
Jan 12, 2021

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So when you go to Window> Tools > Advanced, the eyedropper still does not appear?

Did you reset the preferences when updating?

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Jan 12, 2021 0
Participant ,
Jan 12, 2021

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No, it was not showing up at all. And no, I didn't reset the prefrences. I ended up rolling back to the previous version of Illustrator and then updating again and it fixed the problem. This site wouldn't let me edit or delete this post. 

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Jan 12, 2021 0
Adobe Community Professional ,
Jan 12, 2021

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Thank you for the information.

Please mark your own answer as the solution. It will help others.

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Jan 12, 2021 0
Participant ,
Jan 14, 2021

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Well, the eyedropper tool is gone again... 

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Jan 14, 2021 0
Adobe Community Professional ,
Jan 14, 2021

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Did you already reboot the computer?

What happens when you go to Window > Tools > Advanced?

What happens when you reset the preferences. This will erase yll your settings: https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Jan 14, 2021 0
Participant ,
Jan 14, 2021

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Yes, I have rebooted the computer. I've rolled back Illustrator to the previous version (which doesn't have this issue), and re-updated Illustrator. The first time Illustrator opens after updating, the eyedropper tool is there. After reboot, it's gone.
The tools are already in avanced mode. The screen shot in in the "default" advanced mode. No eyedropper and the tools are not grouped together the same either (measure tool and inspection setup which are usually grouped with the eyedropper). 
I have reset the prefrences and I still get the same problem. The first time Illustrator opens after updating, the eyedropper tool is there. After reboot, it's gone. 

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Jan 14, 2021 0
New Here ,
Jan 14, 2021

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I am having the same issue with this newest update (25.1)

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Jan 14, 2021 2
Participant ,
Jan 14, 2021

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Finally someone else! So I'm not going crazy! 

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Jan 14, 2021 2
Participant ,
Jan 15, 2021

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Do you by any chance have Esko ai-cut plugin installed?

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Jan 15, 2021 1
New Here ,
Jan 18, 2021

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I have Esko Dynamic Barcodes plugin, and the Esko Data Exchange.

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Jan 18, 2021 2
New Here ,
Jan 14, 2021

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I am also having this issue.

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Jan 14, 2021 1
Adobe Community Professional ,
Jan 14, 2021

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Do you all have third party plugins installed?

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Jan 14, 2021 1
New Here ,
Jan 14, 2021

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Only Esko. However, I deleted and reinstalled it. Still no eyedropper.

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Jan 14, 2021 1
Adobe Community Professional ,
Jan 14, 2021

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What happens when youuninstall it - is the eyedropper then present?

 

Is Esko already compatible for that version?

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Jan 14, 2021 0
Participant ,
Jan 15, 2021

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Interesting. I also have Esko installed. AI-cut.

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Jan 15, 2021 1
Participant ,
Jan 15, 2021

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Monika, yes it was updated to be compatable with Illustrator 2021. 

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Jan 15, 2021 0
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