Eyedropper tool

New Here ,
Nov 05, 2020

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Hello,

 

I am using Illustrator 2020 and every time that I try to use the eyedropper tool outside of the program e.i. to pick up colors on the internet or another image, regardless of the color I choose it always creates a shade of brown as the fill color. Example, if the color I am trying to pick up is turquoise it will show a light shade of tan. If the color I am trying to pick up is green, it shows a darker shade of brown. No matter what colors I am trying to duplicated it just stays within these shade of brown. Any ideas? 

 

I have already unstilled and reinstalled the software and have tried the troubleshooting from Adobe and nothing works. 

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Adobe Employee ,
Jan 02, 2021

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Hi there,

 

Sorry to hear about your experience. I hope your issue is resolved by now. If it isn't. Please try suggestions provided on this similar community discussion(https://community.adobe.com/t5/illustrator/eyedropper-not-working-as-it-should/td-p/2836762?page=1) & let us know how it goes.

 

Regards,

Ashutosh

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