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File > new is not working any longer in illustrator

New Here ,
Jul 15, 2017

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Hi, my illustrator opens with a black screen. I can open files etc, but I cannot create a new file with File >New. It is unresponsive when I used a mouse, and also unresponsive with the keyboard command Ctrl +N. Is it a bug, how to fix it? Your help is greatly appreciated. See below image of my start up screen, seems like somethings wrong.

Maybe try selecting:

  Edit >Preferences > General

Use legacy 'file new' interface

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File > new is not working any longer in illustrator

New Here ,
Jul 15, 2017

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Hi, my illustrator opens with a black screen. I can open files etc, but I cannot create a new file with File >New. It is unresponsive when I used a mouse, and also unresponsive with the keyboard command Ctrl +N. Is it a bug, how to fix it? Your help is greatly appreciated. See below image of my start up screen, seems like somethings wrong.

Maybe try selecting:

  Edit >Preferences > General

Use legacy 'file new' interface

Views

400

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 15, 2017 0
New Here ,
Jul 15, 2017

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I even uninstalled and reinstalled illustrator. Still the same issue.

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Jul 15, 2017 0
Adobe Community Professional ,
Jul 15, 2017

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Try clicking on the Workspace popup menu (upper right of your window) and choose Reset Start (near the bottom of the popup menu). (see screenshot)

Screen Shot 2017-07-15 at 3.57.15 PM.png

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Jul 15, 2017 0
New Here ,
Jul 15, 2017

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Hi Jeff, thanks for your reply. I did reset Start as well, it did nothing...  I am thinking my software has gotten corrupted somehow. Reintalling it didnn't work either.

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Jul 15, 2017 0
New Here ,
Oct 28, 2020

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My "reset start" choice is grayed out?  uninstalled Ill. reinstalled. same issue.  Black screen, no tools, cannot create new.  I am Mac Catalina.  

 

 

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Oct 28, 2020 0
Adobe Community Professional ,
Jul 15, 2017

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If the above does not work, try reseting Preferences: How to set preferences in Illustrator

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Jul 15, 2017 0
Guide ,
Jul 15, 2017

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Maybe try selecting:

  Edit >Preferences > General

Use legacy 'file new' interface

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Jul 15, 2017 1
New Here ,
Jul 15, 2017

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Thank you Ray, it worked!! Yipeeeee!!

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Jul 15, 2017 0
Community Beginner ,
Aug 03, 2017

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Had the same issue. But my opening screen showed the recent files and had a "Create new" button that didn't work either.Worked. But this still feels like a bug.

The preferences change worked for me as well—but this still feels like a bug.

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Aug 03, 2017 0
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