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File->New Not Working

Contributor ,
Feb 19, 2018

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I saw a solution in the In Design forum, but I wanted to post this here so Adobe knew it was Illustrator as well.  And I just uninstalled and reinstalled from Creative Cloud, so I know it's still there.

Trying to use the File->New dialog brings up a blank dialog window with %ccx_fnft_dialog_name in the title bar.  No way to open a new file.

Workaround is to open edit->preferences->general and check to use legacy file open.

Had the same problem.  Not an issue with your OS or your Machine. 

Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

Cut the CEP folder and paste on desktop. 

Restart Illustrator

Worked for me.  

I then deleted the folder and all was well.

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File->New Not Working

Contributor ,
Feb 19, 2018

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I saw a solution in the In Design forum, but I wanted to post this here so Adobe knew it was Illustrator as well.  And I just uninstalled and reinstalled from Creative Cloud, so I know it's still there.

Trying to use the File->New dialog brings up a blank dialog window with %ccx_fnft_dialog_name in the title bar.  No way to open a new file.

Workaround is to open edit->preferences->general and check to use legacy file open.

Had the same problem.  Not an issue with your OS or your Machine. 

Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

Cut the CEP folder and paste on desktop. 

Restart Illustrator

Worked for me.  

I then deleted the folder and all was well.

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517

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Feb 19, 2018 0
Adobe Community Professional ,
Feb 19, 2018

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Please contact the Customer support, because this can actually be solved. But it's not a generic issue, someone has to take a look at your setup.

Contact Customer Care

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Feb 19, 2018 1
Contributor ,
Feb 19, 2018

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That's odd, since it was working just fine the other day.  And in the other thread in the indesign forum, they said they had moved it to a high priority issue.

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Feb 19, 2018 0
New Here ,
Feb 26, 2018

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Hi, I had the same problem and google it to find a solution on indesign that worked for photoshop as well.

Go to:

Edit > Preferences > General

check the box that says "Use legacy "File New" interface"

Click OK

Then try to open a new file

It worked for me...so I'd bet it will work for you too.!!

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Feb 26, 2018 1
New Here ,
Mar 28, 2018

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I also had the same issue after 2018 update.

The fix suggested above did the trick. THANK YOU!

Workaround is to open edit->preferences->general and check to use legacy file open.

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Mar 28, 2018 0
Community Beginner ,
May 15, 2020

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Had the same problem.  Not an issue with your OS or your Machine. 

Close Illustrator.  Open the C:/ drive>program files 86>common files>Adobe>CEP

Cut the CEP folder and paste on desktop. 

Restart Illustrator

Worked for me.  

I then deleted the folder and all was well.

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May 15, 2020 1