File New Is only working with legacy option

[AhmadAB]

Now I have Adobe Illustrator And I can Only create new files with legacy mode
I wonder if there is a soulotion for this

See the screenshot

This is stuck like this for more than 10 mins

[Monika Gause]

Is internet available?

Is your firewall aggressively blocking stuff?

[AhmadAB]

Yes And Yeah
I have Internet And I checked if it is blocked or not
I mean Is there a file that may fix this problem, I can make files btw by selecting the legacy but I want the normal one

[Monika Gause · Accepted solution]

Please try if this works for you as well.

https://community.adobe.com/t5/illustrator/file-gt-new-not-working/td-p/9676233?page=1

[AhmadAB]

ok I will give it a look

[AhmadAB]

didn't work
I tried several times and it made it worse than what it was

[Monika Gause · Accepted solution]

Please contact Customer Care.

https://helpx.adobe.com/contact.html

They can login to your computer to have a look.