File New Is only working with legacy option

New Here ,
Jul 22, 2020

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Now I have Adobe Illustrator And I can Only create new files with legacy mode
I wonder if there is a soulotion for this

AhmadAB_0-1595430816755.png

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This is stuck like this for more than 10 mins

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2 Correct Answers

Adobe Community Professional , Jul 22, 2020
Monika Gause Adobe Community Professional , Jul 22, 2020
Please contact Customer Care. https://helpx.adobe.com/contact.html They can login to your computer to have a look.

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Adobe Community Professional , Jul 22, 2020
Monika Gause Adobe Community Professional , Jul 22, 2020

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Adobe Community Professional ,
Jul 22, 2020

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Is internet available?

Is your firewall aggressively blocking stuff?

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AhmadAB AUTHOR
New Here ,
Jul 22, 2020

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Yes And Yeah
I have Internet And I checked if it is blocked or not
I mean Is there a file that may fix this problem, I can make files btw by selecting the legacy but I want the normal one

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Adobe Community Professional ,
Jul 22, 2020

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AhmadAB AUTHOR
New Here ,
Jul 22, 2020

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ok I will give it a look

 

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AhmadAB AUTHOR
New Here ,
Jul 22, 2020

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didn't work
I tried several times and it made it worse than what it was

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Adobe Community Professional ,
Jul 22, 2020

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Please contact Customer Care.

https://helpx.adobe.com/contact.html

They can login to your computer to have a look.

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