File Presets missing from Illustrator's home Screen

New Here ,
Dec 16, 2020 Dec 16, 2020

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Hi, 

 

I just change my computer, I had installed all my softwares, but i have a problem with illustrator. All the presets disappeare. I have only some models to download. I don't want the old "Use legacy "file new" interface. I want the one i had 🙂

 

Thank you

 

elodied128453_0-1608125170272.png

 

 

{Renamed by MOD}

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correct answers 1 Correct Answer

Adobe Employee , Dec 20, 2020 Dec 20, 2020
Hi there,    Sorry to hear about this trouble. Could you please confirm which OS and version of Illustrator you are working on? Also, please try following these steps one by one and let us know how it goes:   Rename CEP folder from /Library/Application Support/Adobe  to CEP.oldIf that doesn't help, rename extensions folder from /Library/Application Support/Adobe/UXP to extensions.oldIf that doesn't help either, try resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html...

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Adobe Employee ,
Dec 20, 2020 Dec 20, 2020

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Hi there, 

 

Sorry to hear about this trouble. Could you please confirm which OS and version of Illustrator you are working on? Also, please try following these steps one by one and let us know how it goes:

 

  • Rename CEP folder from /Library/Application Support/Adobe  to CEP.old
  • If that doesn't help, rename extensions folder from /Library/Application Support/Adobe/UXP to extensions.old
  • If that doesn't help either, try resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) and let us know how it goes.
    Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.  

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

 

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