File won't open, cause illustrator to crash

New Here ,
Jun 01, 2021 Jun 01, 2021

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Hi,

I have a file that caused illustrator to crash. When I try open the data recovery file the error code ID: -54 comes up with the message that the file can't be read. I've tried uploading the file in question but it is too big for the file attachment service on the community post. Anyone able to help me?

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Adobe Employee , Jun 15, 2021 Jun 15, 2021
Hi there, Sorry to hear about your experience. I'd recommend you to try the suggestions given on this help article(https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to recover your file. If no resolution works, share the affected file with us at file@adobe.com. We'll investigate the issue and let you know if the recovery is possible. Hope it helps. Regards, Ashutosh 

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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So Illustrator crashed and the recovery file doesn't work?

Probably no one can help you here. Maybe the developers can try.

 

Do you have a backup?

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi there,

 

Sorry to hear about your experience. I'd recommend you to try the suggestions given on this help article(https://helpx.adobe.com/illustrator/kb/troubleshoot-file-issues.html) to recover your file.
If no resolution works, share the affected file with us at file@adobe.com. We'll investigate the issue and let you know if the recovery is possible. Hope it helps.

 

Regards,

Ashutosh 

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