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I successfully saved a cloud document 13 hours ago. I tried opening it not too long along and I keep getting a prompt message saying "Error opening ''" ". I can open every file but this one. I've not had issues like such before. Does anyone have recommendations on how I can resolve this?
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What's int he file and how large is it?
Anything special? Did Illustrator crash when saving or the like?
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Hello,
Just a basic illustration created with the curvature tool. The file is 141 KB and no, there wasn't a crash to my knowledge upon saving. It's saved as a cloud document. It is displayed in my library like every other file but it's literally the only one that I can not access.
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Any chance you had Save in Background checked in your Preferences and you shut down your computer before the save was finished?
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no, the file saved automatically. Prior to me closing the application, the file had already been saved.
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any idea if cloud documents can be recovered or saved as regular ai files?
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Can you see it in the Creative Cloud app?
If so, you can double click it to open.
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I can see it, and I have tried opening it that way (probably too many times lol). It simply will not open.
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And if you go to the upper right of this window you can click 3 dots and choose View on web.
When shown in a Browser window, you may select it and click on the clock icon to view the history.
Maybe you can open an earlier version of the file.
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I was able to revert to an older version, but it still didn't open. It may be a lost cause honestly.
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I am having the exact same issue. The same error pops up and reverting it to an older version to download also fails. The file I was working on was a gift for a friend so this not cool at all.
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I'm having this exact issue today! Were you able to find a solution?
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To anyone else who shows up here with this problem, it has to do with the release of version 25.1. You'll probably have to install the beta version of that release.