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File won't open with Illustrator 25.0 - Error message reads " Error Opening ''" "

New Here ,
Oct 26, 2020

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I successfully saved a cloud document 13 hours ago. I tried opening it not too long along and I keep getting a prompt message saying "Error opening ''" ". I can open every file but this one. I've not had issues like such before. Does anyone have recommendations on how I can resolve this? 

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Bug, Draw and design, How to, Performance

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File won't open with Illustrator 25.0 - Error message reads " Error Opening ''" "

New Here ,
Oct 26, 2020

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I successfully saved a cloud document 13 hours ago. I tried opening it not too long along and I keep getting a prompt message saying "Error opening ''" ". I can open every file but this one. I've not had issues like such before. Does anyone have recommendations on how I can resolve this? 

TOPICS
Bug, Draw and design, How to, Performance

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79

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 26, 2020

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What's int he file and how large is it?

Anything special? Did Illustrator crash when saving or the like?

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Oct 26, 2020 0
New Here ,
Oct 26, 2020

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Hello,

 

Just a basic illustration created with the curvature tool. The file is 141 KB and no, there wasn't a crash to my knowledge upon saving. It's saved as a cloud document. It is displayed in my library like every other file but it's literally the only one that I can not access. 

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 26, 2020

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Any chance you had Save in Background checked in your Preferences and you shut down your computer before the save was finished?

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Oct 26, 2020 0
New Here ,
Oct 27, 2020

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no, the file saved automatically. Prior to me closing the application, the file had already been saved.

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Oct 27, 2020 0
New Here ,
Oct 27, 2020

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any idea if cloud documents can be recovered or saved as regular ai files? 

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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Can you see it in the Creative Cloud app?

If so, you can double click it to open.

cloud docs.png

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Oct 27, 2020 0
New Here ,
Oct 27, 2020

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I can see it, and I have tried opening it that way (probably too many times lol). It simply will not open. 

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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And if you go to the upper right of this window you can click 3 dots and choose View on web.

When shown in a Browser window, you may select it and click on the clock icon to view the history.

Maybe you can open an earlier version of the file.

history.png

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Oct 27, 2020 0
New Here ,
Oct 27, 2020

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I was able to revert to an older version, but it still didn't open. It may be a lost cause honestly.

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Oct 27, 2020 0
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