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Font installed but Illustrators doesn’t recognize it

Community Beginner ,
Jun 16, 2020

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My font is supposedly installed but when I open illustrator it says it can't find it. I've tried deleting it out of the folder it's currently placed in & reinstalling but nothing works. I'm on a PC. 

What typeface is it? Is it just one font file or a family of multiple font files? Have you tried re-booting the computer? Was the font file installed straight into the Windows Fonts folder or through a 3rd party font manager?

I've had issues with a couple of type families in a couple different graphics applications on my desktop PC. A previous version of Illustrator wouldn't recognize all 36 weights of "Sica," a large type family from dooType, but other applications I use see all of the font files. Sica works properly with the latest version of AI. I ran into a similar problem with "Vito" a 60 font super family by Dots&Stripes Type. CorelDRAW 2020 won't see any of the 5 bold upright widths of Vito and shifts them all to Italic. But the previous versions of CorelDRAW saw all 60 weights correctly. In the case of CorelDRAW 2020 it's likely a bug in that program with how it reads font naming tables. But it's also possible Windows itself could be a source of trouble. The OS still acts as if type families only have regular, italic, bold and bold-italic weights. Apparently font developers have to deploy work-arounds to get super families to work correctly under Windows.

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Font installed but Illustrators doesn’t recognize it

Community Beginner ,
Jun 16, 2020

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My font is supposedly installed but when I open illustrator it says it can't find it. I've tried deleting it out of the folder it's currently placed in & reinstalling but nothing works. I'm on a PC. 

What typeface is it? Is it just one font file or a family of multiple font files? Have you tried re-booting the computer? Was the font file installed straight into the Windows Fonts folder or through a 3rd party font manager?

I've had issues with a couple of type families in a couple different graphics applications on my desktop PC. A previous version of Illustrator wouldn't recognize all 36 weights of "Sica," a large type family from dooType, but other applications I use see all of the font files. Sica works properly with the latest version of AI. I ran into a similar problem with "Vito" a 60 font super family by Dots&Stripes Type. CorelDRAW 2020 won't see any of the 5 bold upright widths of Vito and shifts them all to Italic. But the previous versions of CorelDRAW saw all 60 weights correctly. In the case of CorelDRAW 2020 it's likely a bug in that program with how it reads font naming tables. But it's also possible Windows itself could be a source of trouble. The OS still acts as if type families only have regular, italic, bold and bold-italic weights. Apparently font developers have to deploy work-arounds to get super families to work correctly under Windows.

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Type

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Jun 16, 2020 0
Enthusiast ,
Jun 16, 2020

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What typeface is it? Is it just one font file or a family of multiple font files? Have you tried re-booting the computer? Was the font file installed straight into the Windows Fonts folder or through a 3rd party font manager?

I've had issues with a couple of type families in a couple different graphics applications on my desktop PC. A previous version of Illustrator wouldn't recognize all 36 weights of "Sica," a large type family from dooType, but other applications I use see all of the font files. Sica works properly with the latest version of AI. I ran into a similar problem with "Vito" a 60 font super family by Dots&Stripes Type. CorelDRAW 2020 won't see any of the 5 bold upright widths of Vito and shifts them all to Italic. But the previous versions of CorelDRAW saw all 60 weights correctly. In the case of CorelDRAW 2020 it's likely a bug in that program with how it reads font naming tables. But it's also possible Windows itself could be a source of trouble. The OS still acts as if type families only have regular, italic, bold and bold-italic weights. Apparently font developers have to deploy work-arounds to get super families to work correctly under Windows.

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Jun 16, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Thanks for reaching out. In addition to good information shared above, I'd request checking out this help article as well to know more about fonts & troubleshooting.

Hope it helps.

 

Regards,

Ashutosh

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Sep 07, 2020 0