Font previews not loading

New Here ,
Mar 10, 2021 Mar 10, 2021

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Hi all,

 

Please bear with me as I'm not technologically gifted (nor, often, competent). I have googled this problem as best I can but to no avail.

 

When I started scrolling through the 'Find More' fonts list this morning, a good number of them were not previewing. After some experimenting, these are (I think) the pertinent details:

 

  • The issue is only manifesting on the 'Find More' list, not the 'Fonts' list;
  • Every font family up to 'Karmina' is previewing with no problem;
  • Thereafter, I estimate 80-90% of families not to be previewing;
  • When I click to see the fonts within a family that is not previewing, they all individually preview with the exception of the regular font (I assume this has something to do with the lack of preview beforehand);
  • This issue is affecting font families I have activated as well as those I have not, but it is not affecting them when they appear on the 'Fonts' list as opposed to the 'Find More' list.

 

I hope this makes sense and I would be extremely grateful for any guidance. Many thanks in advance.

 

Dan

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Adobe Employee ,
Apr 11, 2021 Apr 11, 2021

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Hi there,

 

Apologies for the delayed response. I hope your issue is resolved now.

 

If you still have issues, I'd request you to follow troubleshooting steps suggested on this help article(https://helpx.adobe.com/in/fonts/kb/troubleshoot-fonts-illustrator-indesign.html). Hope it helps.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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It could be a memory issue. Try choosng 'Show smaller sample text size'.

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Explorer ,
Apr 14, 2021 Apr 14, 2021

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I also have some massive issues with fonts on the latest version of Illustrator on Big Sur and Apple Silicon M1 (16 GB RAM). The preview is extremely slow, I have spinning beach balls for 2+ minutes when trying to change the font. So I switched off font preview and it still takes forever (doesn't matter if I change it with arrows or trying pick fonts from the list). Extremely frustrating experience – I have to work now with text in Photoshop or Affinity Designer first and then copy/export it to Illustrator. It slows my workflow around 5x with this. Horrible experience with the latest update!


P.S. Before anyone asks – all the font files are fine, I've checked them with FontBook app for any issues.

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