FontExplorer X Pro plugin for Illustrator CC 2020.

New Here ,
Jun 12, 2020 Jun 12, 2020

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Hello,

my AI cc2020 don't load the fontexplorer X Pro plugin despite i have the latest version of FontExplorer X pro!!

Thank's for your help.

 

Valéry

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correct answers 2 Correct Answers

Adobe Employee , Jun 12, 2020 Jun 12, 2020
Hi there, Sorry to hear about your experience. I'd recommend contacting FontExplorer X team about this. Additionally, you may try reinstalling the plugin. Hope it helps. Regards, Ashutosh

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Explorer , Oct 04, 2020 Oct 04, 2020
Following are the steps that tech support at FontExplorer X gave me to solve this problem. This is for Mac, not PC.  Quit Illustrator  Uninstall Illustrator plug-in in FontExplorer X Pro Plug-In Manager  Start Illustrator, so that it considers the change  Quit Illustrator  Install Illustrator plug-in in FontExplorer X Pro Plug-In Manager  Unquarantine the plug-in with the xattr command in Terminal  Launch Terminal, type "sudo xattr -r -d com.apple.quarantine" without the quotes and  without ret...

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Adobe Employee ,
Jun 12, 2020 Jun 12, 2020

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Hi there,

 

Sorry to hear about your experience. I'd recommend contacting FontExplorer X team about this. Additionally, you may try reinstalling the plugin. Hope it helps.

 

Regards,

Ashutosh

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Explorer ,
Jul 13, 2020 Jul 13, 2020

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AshutoshMishra.... There is nothing to reinstall. The OP and several others said the Plug-in  is missing. And the button to install is greyed out and nothing happens.

Did you furnish Font Xplorer with the necessary resource code adn API to build this important feature? Or do you just leave it up to them to crack your code.

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Adobe Community Professional ,
Jul 13, 2020 Jul 13, 2020

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The FontXPlorer folks don't write it in big letters onto their page, but you can finally find that important info:

Bildschirmfoto 2020-07-14 um 02.49.00.png

 

Obviously they are not ready yet. Other font managers are ready: https://help.extensis.com/hc/en-us/articles/360037866234-Adobe-CC-2020-Plug-ins-for-Suitcase-Fusion

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Explorer ,
Sep 30, 2020 Sep 30, 2020

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The people at FontExplorer say it's an Adobe problem. This is the screen I get when booting up Illustrator. This problem does not happen in InDesign or Photoshop.

 

Illustrator screen.jpg

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Adobe Community Professional ,
Sep 30, 2020 Sep 30, 2020

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Illustrator is very peculiar about font management. It needs to be 150% compatible.

If their plugin is too old, it probably is not compatible.

 

But the warning you see is issued by your system. It's Apple's nanny.

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Explorer ,
Oct 01, 2020 Oct 01, 2020

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Thanks, Monika. Adobe is updating to 2021 shortly and perhaps this nuisance will go away at that time. I'll also post this on the Apple board. Tim

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Adobe Community Professional ,
Oct 01, 2020 Oct 01, 2020

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It's not Illustrator that needs to be updated in this case. It's Font Explorer.

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Explorer ,
Oct 01, 2020 Oct 01, 2020

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I have the most current version of FontExplorer X. Will let you know what I hear from the Apple experts.

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Adobe Community Professional ,
Oct 02, 2020 Oct 02, 2020

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The most current version might still not be compatible with the current Illustrator version. So did you check that specifically (see screenshot above).

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Explorer ,
Oct 03, 2020 Oct 03, 2020

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I contacted the folks at FontExplorer X one more time and they gave me some arcane commands to type in Terminal mode, and the problem is solved. Thanks!

 

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Explorer ,
Oct 04, 2020 Oct 04, 2020

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Following are the steps that tech support at FontExplorer X gave me to solve this problem. This is for Mac, not PC.

 

  1.  Quit Illustrator
  2.  Uninstall Illustrator plug-in in FontExplorer X Pro Plug-In Manager
  3.  Start Illustrator, so that it considers the change
  4.  Quit Illustrator
  5.  Install Illustrator plug-in in FontExplorer X Pro Plug-In Manager
  6.  Unquarantine the plug-in with the xattr command in Terminal
  7.  Launch Terminal, type "sudo xattr -r -d com.apple.quarantine" without the quotes and
     without return, but including the final space
  8.  Instead of typing the path, drag the plug-in file to the Terminal. The result should
     read: sudo xattr -r -d com.apple.quarantine path / to / your / plugin
  9.  Press return to run the command
  10.  Terminal will ask for an admin password
  11.  When completed, start Illustrator
  12.  The problem should not reappear

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New Here ,
Oct 12, 2020 Oct 12, 2020

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Thank you so much !

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Community Beginner ,
Oct 30, 2020 Oct 30, 2020

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wow! it worked! awesome!

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New Here ,
Jun 19, 2021 Jun 19, 2021

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LATEST

This method doesn't seem to work with Illustrator 2021 in Big Sur 11.4. The only FEX plugin working is the one for InDesign.

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New Here ,
Dec 05, 2020 Dec 05, 2020

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Probably dredging up an old, resolved post -- my apologies but as Monika Gause pointed out; This is courtesy of apple "protecting you" from yourself and "identified devs."

Overall fix -- System Pref > Security & Privacy > General

"Allow apps downloaded from" @ the bottom -- switch it to include and identified developers.

This didn't solve for the plugin but is usually a good place to start.

From this point you can always right click, open (MUST be right clicked) -- then be given an option to open anyway and save the app as trusted by the system.

 

 

In the case of the AIP file it was a bit wonky as some locations didn't acknowledge the plugin as an application.

 

I set the AIP file to "open with illustrator" under get info -- then performed the right click open and was queried to allow it. Closed and re-opened Illustrator just in case. No more message. OS now trusted it.

 

 

 

 

This may be dated, (and I'm certain) already covered elsewhere; but I know some don't feel comfortable in the terminal and this is a simple enough work around to circumvent that AND utilize for any "unidentified developer" apps in the future on macOS...

 

Apologies if I'm late to the party; I just landed here having searched the same issue as OP with 2020 and had JUST experienced the the "malicious software" bottleneck with the already existing plugin when reverting back to CC 2014 and had solved for that.

 

-- Z

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