Glyph Issues

New Here ,
Jan 20, 2021 Jan 20, 2021

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I am having issues where certain people on my team can't see inch marks or other glyphs. It changes them to boxes. Anyone know how to solve this? Thank you

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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Is this an Illustrator document or a converted pdf?

Do they have font warnings turned on?

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New Here ,
Jan 20, 2021 Jan 20, 2021

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It is Illustrator, has not been converted. 

Screen Shot 2021-01-20 at 10.43.32 AM.pngScreen Shot 2021-01-20 at 10.44.12 AM.png

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New Here ,
Jan 26, 2021 Jan 26, 2021

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Is there no one who can help me? 

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Adobe Community Professional ,
Jan 26, 2021 Jan 26, 2021

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When you saved the file did you allow the font to be subsetted or did you include the whole font? Sounds like the font included didn't have the required glyph.

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Most Valuable Participant ,
Jan 26, 2021 Jan 26, 2021

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What happens if you change the font to, for example, Arial?

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New Here ,
Jan 26, 2021 Jan 26, 2021

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It is Arial.

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Most Valuable Participant ,
Jan 26, 2021 Jan 26, 2021

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Can you uplaod a file with a few of these missing characters and link to here?

What is your Illustrator version?

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