GPU preview goes away and won't come back

New Here ,
Mar 31, 2021 Mar 31, 2021

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I have been working on illustrator files containing linked images, which have been used often in different files in the past.
The ai file opens in CPU preview and cannot return to GPU (screenshot 1). Colors seem altered, very vivid.
I tried copying images from the CPU preview file to a new blank GPU preview file. When pasting the psd links all worked fine. When pasting the jpg image, the preview turns to CPU. Even if the image is deleted, the preview does not return back to GPU. Same test with another artwork and another jpg.
To conclude I cannot turn on the GPU preview, which some time ago was working. I have not received any error message that GPU Performance Features is not available. Other artwork opens normally.
Mojave 10.14.6
Ill version 25.2.1
GPU Performance Activated
AMD Radeon Pro 570X
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Performance

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 01, 2021 Apr 01, 2021
The altered colors are caused by a bug with the color management that is related to Photoshop.   As for the GPU issue: please post a bug report on http://illustrator.uservoice.com Maybe the engineers have an idea.

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Is that graphic card compatible to the requirements?

https://helpx.adobe.com/illustrator/system-requirements.html

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New Here ,
Apr 01, 2021 Apr 01, 2021

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It is AMD Radeon Pro 570X. I have been working on this mac computer for 2 years now. I noticed the problem the last couple of weeks.

There is another same computer in the office working fine with the same files. It's difference is Illustrator version 25.2 (in mine it is running vs 25.2.1). 

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Adobe Community Professional ,
Apr 01, 2021 Apr 01, 2021

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The altered colors are caused by a bug with the color management that is related to Photoshop.

 

As for the GPU issue: please post a bug report on http://illustrator.uservoice.com

Maybe the engineers have an idea.

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