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Graphics problem with new Surface Pro 2017

New Here ,
Aug 12, 2017

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Have just purchased the New Surface Pro (intel core i7, 512gb SSD, 16gb Ram) and i'm getting a graphical issue when GPU performance is enabled using just regular brushes.When i turn off GPU performance this issue goes away, however then i get an issue of lag zooming in and out.

All my drivers are up to date, there is nothing else running.

Anyone else have this?

Screenshot (1).pngScreenshot (2).png

This issue is fixed by Intel in their latest driver update (15.46.02.4729 - released on 11 JUL 2017 ) available at - https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section "Update video adapter device drivers" > "Intel (Surface Pro devices)" in below link

https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

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Graphics problem with new Surface Pro 2017

New Here ,
Aug 12, 2017

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Have just purchased the New Surface Pro (intel core i7, 512gb SSD, 16gb Ram) and i'm getting a graphical issue when GPU performance is enabled using just regular brushes.When i turn off GPU performance this issue goes away, however then i get an issue of lag zooming in and out.

All my drivers are up to date, there is nothing else running.

Anyone else have this?

Screenshot (1).pngScreenshot (2).png

This issue is fixed by Intel in their latest driver update (15.46.02.4729 - released on 11 JUL 2017 ) available at - https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?product=88358

This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section "Update video adapter device drivers" > "Intel (Surface Pro devices)" in below link

https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

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Aug 12, 2017 0
Adobe Community Professional ,
Aug 12, 2017

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Congratulations on your cool hardware (no irony intended)!

Unfortunately this has become an issue lately. You can try if updating the graphics driver is possible and helps with the issue. But if it doesn't, you can only turn off the GPU preview.

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Aug 12, 2017 1
New Here ,
Aug 12, 2017

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Thanks for the response. I already tried updating the drivers, it had no effect, also tried a fresh install of illustrator, that too had no effect.

Unfortunately turning off the GPU preview seems to make illustrator very laggy when zooming and panning which is unacceptable to me.

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Aug 12, 2017 0
Adobe Community Professional ,
Aug 13, 2017

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It's an incompatibility that comes and goes with every new update of Windows, Illustrator and/or graphic card drivers unfortunately. And it's such a pity that it happens with some of the best hardware.

You could try i there's already a thread on it here: Adobe Illustrator Feedback

And so you could add you voice or at least follow the issue.

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Aug 13, 2017 0
New Here ,
Nov 23, 2017

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have you figured out a way to fix this issue?

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Nov 23, 2017 0
Explorer ,
Nov 27, 2017

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yoyoferro​ the above worked prior to a recent Microsoft update. Now I cannot manually install new drivers and overwrite the ones Microsoft included. GPU preview looks like garbage in AI 2017 and 2018.

@rama@adobe how can we improve GPU preview on Surface Pro 4?

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Nov 27, 2017 1
Adobe Employee ,
Aug 21, 2017

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This issue is fixed by Intel in their latest driver update (15.46.02.4729 - released on 11 JUL 2017 ) available at - https://downloadcenter.intel.com/download/26941/Graphics-Intel-Graphics-Driver-for-Windows-15-46-?pr...

This update cannot show up driver search, as it might take some time for Microsoft to get it integrated in their Surface Pro driver updates. Microsoft prevents installing driver directly from Intel if you try the installer directly, however latest driver from Intel can be installed with steps listed in section "Update video adapter device drivers" > "Intel (Surface Pro devices)" in below link

https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

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Aug 21, 2017 3
Explorer ,
Sep 10, 2017

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this helped. thank you.

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Sep 10, 2017 0
New Here ,
Dec 21, 2017

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I have the exact problem described in this thread, and the driver fix that @rama@adobe proposed does not work for my Surface Pro 4. Apparently Microsoft pushed another update out and the older driver can no longer be installed manually (I tried).

GPU preview looks like garbage on my beloved Surface Pro 4 now - I just installed the latest AI updates to make sure it wasn't anything there, but same problem. This is unbelievably frustrating. Who is in charge here? Intel, Microsoft or Adobe?

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Dec 21, 2017 0
Explorer ,
Dec 22, 2017

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@ideawarrior the driver fix used to work, but not any more. Adobe blames Microsoft, but we shouldn't need a gaming rig to run Illustrator. Adobe should be able to make it work.

If anybody finds a workaround (other than switching to CPU which is horribly slow) please write and let us know!

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Dec 22, 2017 0
Most Valuable Participant ,
Dec 23, 2017

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So bugs in display drivers are Adobe‘s fault somehow? And for some reason people won’t or can’t install the fixed driver which Intel made??

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Dec 23, 2017 0