• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Grey Border Around Text in PNG

New Here ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

Hello 🙂

I am trying to export an Illustrator file to PNG with transparent background. I'm not sure if I'm missing something but every time I've tried to export it there is a grey shadow/border around all objects within the image. Can anyone suggest why this is happening? Images included!View when exported.PNGCurrent View.PNG

TOPICS
Draw and design , Import and export

Views

1.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 13, 2021 Apr 13, 2021

In addition to what Dan writes: your Photos app might not be showing it correctly.

Votes

Translate

Translate
Adobe
Community Expert ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

If you created the white "shadow" outline using the Appearance panel, the original black character color may be peaking through. If that's the case, you'll need to set the Character color to transparent.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

The white is acutally an object as that was the best way I found to get the affect! The object is set with no stroke and is white (#ffffff) in colour. When the file is exported with a white background this grey isn't visible, only when I've tried to get a transparent background. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

When exporting, is the Matte color is set to white?

The best option is to use PNG-24 which would avoid having a Matte color.

How are you exporting, using Save for Web or some other way?


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

I was doing Export, Export as PNG. When I opened the file with a different program it seemed to work fine! Thank you for that 🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

In addition to what Dan writes: your Photos app might not be showing it correctly.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 14, 2021 Apr 14, 2021

Copy link to clipboard

Copied

LATEST

Thank you! When checking with another program it did open fine 🙂

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines