Grey Border Around Text in PNG

New Here ,
Apr 12, 2021 Apr 12, 2021

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Hello 🙂

I am trying to export an Illustrator file to PNG with transparent background. I'm not sure if I'm missing something but every time I've tried to export it there is a grey shadow/border around all objects within the image. Can anyone suggest why this is happening? Images included!View when exported.PNGCurrent View.PNG

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Draw and design, How to, Import and export

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correct answers 1 Correct Answer

Adobe Community Professional , Apr 13, 2021 Apr 13, 2021
In addition to what Dan writes: your Photos app might not be showing it correctly.

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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If you created the white "shadow" outline using the Appearance panel, the original black character color may be peaking through. If that's the case, you'll need to set the Character color to transparent.


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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New Here ,
Apr 12, 2021 Apr 12, 2021

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The white is acutally an object as that was the best way I found to get the affect! The object is set with no stroke and is white (#ffffff) in colour. When the file is exported with a white background this grey isn't visible, only when I've tried to get a transparent background. 

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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When exporting, is the Matte color is set to white?

The best option is to use PNG-24 which would avoid having a Matte color.

How are you exporting, using Save for Web or some other way?


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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New Here ,
Apr 14, 2021 Apr 14, 2021

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I was doing Export, Export as PNG. When I opened the file with a different program it seemed to work fine! Thank you for that 🙂

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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In addition to what Dan writes: your Photos app might not be showing it correctly.

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New Here ,
Apr 14, 2021 Apr 14, 2021

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Thank you! When checking with another program it did open fine 🙂

 

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