Greyed Out Tools Illustrator

New Here ,
Feb 12, 2021 Feb 12, 2021

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Help! I have got Illustrator on a 7 day free trial and I already have problems. Much of the toolbar is greyed out and I cannot use most of the tools! I have looked for advice and changed from basic to advanced and back many times, tried resetting essentials,  the greyed out tools won't drag onto the displayed tool bar. What else can I try? This is so frustrating and not a great start for a beginner!

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Adobe Community Professional ,
Feb 12, 2021 Feb 12, 2021

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Try Window > Tools >Advanced

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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try to uninstall and reinstall, even in trial, all tools should be appeared

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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Don't uninstall and reinstall.

 

It depends what you mean bu greyed out. If they are greyed out in the menu on the right (2) (opened by clicking the three dots at the base of the toolbar), it means they are already somewhere in the toolbar.

If they are greyed out in the toolbar itself (1), something is wrong.

 

Screenshot 2021-02-18 084108.png

Note that (2) is not the toolbar. It is a menu used to customise the toolbar.

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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What if something wrong?

 

If we changed tools from basic to advanced and resetting the workspace, and still we have grayed out tools, so next step is uninstall and reinstall!!

 definitly!

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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It is a common mistake for new users to look at the customise tools panel and assume something is wrong because the tools are greyed out. That's most likely what is happening here.

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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Screen Shot 2021-02-19 at 3.23.15 PM.png

 

Advanced, means that all advanced tools must be appeared. if not as you said, there is someting wrong.

 

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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Yes. But they will appear greyed out if they are already present in the toolbar, as they should be.

 

If tools are instead greyed out in the actual toolbar, rather than the customise window, then we will know that something is wrong. But we won't know that unless the user replies.

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