Guides are not showing when i pull them from the ruler

[abip1983]

Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.

I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.

The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.

So what am i doing wrong.

thanks in advance

[Ton Frederiks]

What if you make them Lines instead of Dots?

(Preferences > Guides & Grid > Guides > Style > Lines)

[Monika Gause]

Which system?

Which version?

GPU acceleration enabled?

[jane-e]

Do they work in a new document?

[abip1983]

yeah tried all of that, its a weird how its just happened, its the 20.1.0 version CC

[jane-e]

Yes, you tried a new document and it works there?

[Barbara Ash · Accepted solution]

By any chance is View > Guides > Hide Guides turned on?

[mirisue]

this helped me, thanks!

[macosx]

This helped me as well. Thanks @Barbara_Ash!

[Elise5E07]

This also helped! Thank you Barbara!

[PreciousY]

Helpful, Thank you!

[Alia23763119e6vj]

thank you, this helps me a lot!

[Ibhade]

thank you! This worked for me.

[abip1983]

Tried opening new document and no I don't have the guides hidden, think I'm going to un install and then request install after that I give in and will have to call adobe

[jane-e]

And you reset your Preferences, correct?

[jane-e · Accepted solution]

Hi abip1983​

Oh, wait, you said "lines", plural—not "line" singular, and you also said you are new to the program. Are you seeing two lines with a cross-hair or one line with an arrow?

Any chance you are dragging from the corner? If so, that is moving the zero point on the rulers. Double-click the corner to put the zero point back.

To drag a ruler, put your mouse further out on the ruler (not in the corner) and drag.

Or double-click in the ruler

Or Shift + double-click in the ruler to snap to the nearest tick mark

Is that what is happening?

In this first video, start halfway through and skip starting a new document and enabling rulers:

https://www.youtube.com/watch?v=BryRIxbKRlg

This is comprehensive:

https://helpx.adobe.com/illustrator/using/rulers-grids-guides-crop-marks.html

[rhythma63935419 · Accepted solution]

Uncheck 'Trim View' under View and then guides will appear

[Ton Frederiks]

There was no "Trim View" in 2016.

[Kai239791658vfe]

This helped 👍👌

[Moorigami]

helped me in 2022 thanks!

[shafeeqB82C]

drag a line from ruler
or 
Ctrl+;
or 
View > Grid& Guides > Show Guides

by: Shafeeq N (india, Kerala)

[Nargess5CDC]

This will happen if you are in trim view mode.

(View > Trim view)

[SileNeshoba]

Recently, I've been having a similar problem where I drag the guide from the ruler (and I know it's not from the corner), but when I release, it doesn't always make the guide. The problem mainly is when I'm trying to make horizontal lines and it's getting a bit frustrating when I'm trying to make objects that I need to be as spot on as possible. I've been using Illustrator for a couple of years now, but I'm really not finding anything online or inside Illustrator that can tell me what it is that's off with making the guides. No locks, no hidden, but still can't make the guide by dragging from the ruler to where I want it after the first one is made.

[Monika Gause]

Did you read the complete thread and tried out everything that has been written?

[ztt7869 · Accepted solution]

If anyone else is still having this issue after trying all of these other solutions, make sure that the layer you have selected is not locked.