Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.
I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.
The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.
So what am i doing wrong.
thanks in advance
What if you make them Lines instead of Dots?
(Preferences > Guides & Grid > Guides > Style > Lines)
GPU acceleration enabled?
Do they work in a new document?
yeah tried all of that, its a weird how its just happened, its the 20.1.0 version CC
Yes, you tried a new document and it works there?
By any chance is View > Guides > Hide Guides turned on?
this helped me, thanks!
This helped me as well. Thanks @Barbara_Ash!
This also helped! Thank you Barbara!
Tried opening new document and no I don't have the guides hidden, think I'm going to un install and then request install after that I give in and will have to call adobe
And you reset your Preferences, correct?
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Oh, wait, you said "lines", plural—not "line" singular, and you also said you are new to the program. Are you seeing two lines with a cross-hair or one line with an arrow?
Any chance you are dragging from the corner? If so, that is moving the zero point on the rulers. Double-click the corner to put the zero point back.
To drag a ruler, put your mouse further out on the ruler (not in the corner) and drag.
Or double-click in the ruler
Or Shift + double-click in the ruler to snap to the nearest tick mark
Is that what is happening?
In this first video, start halfway through and skip starting a new document and enabling rulers:
This is comprehensive:
Uncheck 'Trim View' under View and then guides will appear
There was no "Trim View" in 2016.