Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.
I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.
The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.
So what am i doing wrong.
thanks in advance
What if you make them Lines instead of Dots?
(Preferences > Guides & Grid > Guides > Style > Lines)
GPU acceleration enabled?
Do they work in a new document?
yeah tried all of that, its a weird how its just happened, its the 20.1.0 version CC
Yes, you tried a new document and it works there?
By any chance is View > Guides > Hide Guides turned on?
This helped me as well. Thanks @Barbara_Ash!
Tried opening new document and no I don't have the guides hidden, think I'm going to un install and then request install after that I give in and will have to call adobe
And you reset your Preferences, correct?
Oh, wait, you said "lines", plural—not "line" singular, and you also said you are new to the program. Are you seeing two lines with a cross-hair or one line with an arrow?
Any chance you are dragging from the corner? If so, that is moving the zero point on the rulers. Double-click the corner to put the zero point back.
To drag a ruler, put your mouse further out on the ruler (not in the corner) and drag.
Or double-click in the ruler
Or Shift + double-click in the ruler to snap to the nearest tick mark
Is that what is happening?
In this first video, start halfway through and skip starting a new document and enabling rulers:
This is comprehensive:
Uncheck 'Trim View' under View and then guides will appear
There was no "Trim View" in 2016.