Guides are not showing when i pull them from the ruler

[#1]

Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.

I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.

The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.

So what am i doing wrong.

thanks in advance

[#2]

Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.

I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.

The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.

So what am i doing wrong.

thanks in advance

[#3]

What if you make them Lines instead of Dots?

(Preferences > Guides & Grid > Guides > Style > Lines)

[#4]

Which system?

Which version?

GPU acceleration enabled?

[#5]

Do they work in a new document?

[#6]

yeah tried all of that, its a weird how its just happened, its the 20.1.0 version CC

[#7]

Yes, you tried a new document and it works there?

[#8]

By any chance is View > Guides > Hide Guides turned on?

[#9]

this helped me, thanks!

[#10]

This helped me as well. Thanks @Barbara_Ash!

[#11]

Tried opening new document and no I don't have the guides hidden, think I'm going to un install and then request install after that I give in and will have to call adobe

[#12]

And you reset your Preferences, correct?