Guides are not showing when i pull them from the ruler

[#1]

Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.

I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.

The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.

So what am i doing wrong.

thanks in advance

[#2]

What if you make them Lines instead of Dots?

(Preferences > Guides & Grid > Guides > Style > Lines)

[#3]

Which system?

Which version?

GPU acceleration enabled?

[#4]

Do they work in a new document?

[#5]

yeah tried all of that, its a weird how its just happened, its the 20.1.0 version CC

[#6]

Yes, you tried a new document and it works there?

[#7]

By any chance is View > Guides > Hide Guides turned on?

[#8]

this helped me, thanks!

[#9]

This helped me as well. Thanks @Barbara_Ash!

[#10]

Tried opening new document and no I don't have the guides hidden, think I'm going to un install and then request install after that I give in and will have to call adobe

[#11]

And you reset your Preferences, correct?

[#12 · Accepted solution]

Hi abip1983​

Oh, wait, you said "lines", plural—not "line" singular, and you also said you are new to the program. Are you seeing two lines with a cross-hair or one line with an arrow?

Any chance you are dragging from the corner? If so, that is moving the zero point on the rulers. Double-click the corner to put the zero point back.

To drag a ruler, put your mouse further out on the ruler (not in the corner) and drag.

Or double-click in the ruler

Or Shift + double-click in the ruler to snap to the nearest tick mark

Is that what is happening?

In this first video, start halfway through and skip starting a new document and enabling rulers:

https://www.youtube.com/watch?v=BryRIxbKRlg

This is comprehensive:

https://helpx.adobe.com/illustrator/using/rulers-grids-guides-crop-marks.html

[#13]

Uncheck 'Trim View' under View and then guides will appear

[#14]

There was no "Trim View" in 2016.