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Guides are not showing when i pull them from the ruler

Community Beginner ,
Sep 03, 2016

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Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.

I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.

The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.

So what am i doing wrong.

thanks in advance

Adobe Community Professional
Correct answer by jane-e | Adobe Community Professional

Hi abip1983

Oh, wait, you said "lines", plural—not "line" singular, and you also said you are new to the program. Are you seeing two lines with a cross-hair or one line with an arrow?

Any chance you are dragging from the corner? If so, that is moving the zero point on the rulers. Double-click the corner to put the zero point back.

To drag a ruler, put your mouse further out on the ruler (not in the corner) and drag.

Or double-click in the ruler

Or Shift + double-click in the ruler to snap to the nearest tick mark

Is that what is happening?

In this first video, start halfway through and skip starting a new document and enabling rulers:

https://www.youtube.com/watch?v=BryRIxbKRlg

This is comprehensive:

https://helpx.adobe.com/illustrator/using/rulers-grids-guides-crop-marks.html

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Guides are not showing when i pull them from the ruler

Community Beginner ,
Sep 03, 2016

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Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.

I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.

The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.

So what am i doing wrong.

thanks in advance

Adobe Community Professional
Correct answer by jane-e | Adobe Community Professional

Hi abip1983

Oh, wait, you said "lines", plural—not "line" singular, and you also said you are new to the program. Are you seeing two lines with a cross-hair or one line with an arrow?

Any chance you are dragging from the corner? If so, that is moving the zero point on the rulers. Double-click the corner to put the zero point back.

To drag a ruler, put your mouse further out on the ruler (not in the corner) and drag.

Or double-click in the ruler

Or Shift + double-click in the ruler to snap to the nearest tick mark

Is that what is happening?

In this first video, start halfway through and skip starting a new document and enabling rulers:

https://www.youtube.com/watch?v=BryRIxbKRlg

This is comprehensive:

https://helpx.adobe.com/illustrator/using/rulers-grids-guides-crop-marks.html

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Adobe Community Professional ,
Sep 03, 2016

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What if you make them Lines instead of Dots?

(Preferences > Guides & Grid > Guides > Style > Lines)

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Adobe Community Professional ,
Sep 03, 2016

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Which system?

Which version?

GPU acceleration enabled?

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Adobe Community Professional ,
Sep 03, 2016

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Do they work in a new document?

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Community Beginner ,
Sep 03, 2016

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yeah tried all of that, its a weird how its just happened, its the 20.1.0 version CC

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Adobe Community Professional ,
Sep 03, 2016

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Yes, you tried a new document and it works there?

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Adobe Community Professional ,
Sep 03, 2016

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By any chance is View > Guides > Hide Guides turned on?

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New Here ,
Dec 09, 2018

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this helped me, thanks!

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New Here ,
Jun 26, 2020

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This helped me as well. Thanks @Barbara_Ash!

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Community Beginner ,
Sep 04, 2016

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Tried opening new document and no I don't have the guides hidden, think I'm going to un install and then request install after that I give in and will have to call adobe

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Adobe Community Professional ,
Sep 04, 2016

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And you reset your Preferences, correct?

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