Hard time with activating fonts

[Victoria5FEF]

I have been trying to activate a few fonts on Illustrator, it will change the "activate font" icon to " activating" but it doesn't change and save. It says that the fonts are activated on the desktop website, but they aren't carrying over to the program.

[Monika Gause]

Which version and system is it?

Also: Are you activating fonts on Adobe fonts? or other fonts?

Do you use font management?

[Victoria5FEF]

Version 23.0.2 for Windows.

They are Adobe fonts. I used them on Spark Post.

I have never used font management.

[Ashutosh_Mishra · Accepted solution]

Hi Victoria,

Sorry to hear about this. We'll be happy to help. I'd request following instructions given on this help article to troubleshoot font activation on your machine. Hope it helps.

Regards,

Ashutosh

[Victoria5FEF]

Thank you so much, that worked!