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Having an Unkown Error [STEX]

New Here ,
Nov 09, 2018

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when ever i made some shape and fill color in it and try to move it show me the error

The operation cannot be complete beacuse of an unknown error. [STEX]

It happens every time from when i installed latest version of illustrator (v 23.0.1)

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Having an Unkown Error [STEX]

New Here ,
Nov 09, 2018

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when ever i made some shape and fill color in it and try to move it show me the error

The operation cannot be complete beacuse of an unknown error. [STEX]

It happens every time from when i installed latest version of illustrator (v 23.0.1)

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New Here ,
Nov 29, 2018

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I also get this error whenever I try to use the new gradient tool in either points or lines mode. Just updated Illustrator to latest version 5min ago.

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New Here ,
Dec 01, 2018

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Yeah i also get this error in the same condition

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Adobe Employee ,
Jan 17, 2019

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Hi all,

Sorry about the delay. I am hopeful that the issue was fixed. If not, I would request if you can share a few more details like:

  • Operating System(Exact version of Windows/MAC)
  • Please confirm where the files are saved(Network Drive/ System HDD/ Shared Folder on System /External HDD)

Feel free to let us know if you still need assistance.

Regards,

Srishti

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New Here ,
Feb 08, 2019

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Still having this problem on Macbook Pro 15 inch Mid-2015

• Mac OS Mojave 10.14.2

• Saved on System Hard Drive (not external, not server or shared)

• Illustrator version 23.0.1

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Community Beginner ,
Feb 08, 2019

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This just started for me today and I updated awhile ago.  I am running Windows 10 and saving on an external hard drive.

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Adobe Employee ,
Feb 11, 2019

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Hi,

Sorry about this issue. I would request both of you please share the reproducible steps or a small video of the issue. This will help us investigate this issue and find out the root cause of it.

Kate, I would request if you can try saving on Desktop (system drive) and let us know if that helps or not.

Regards,

Srishti

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Community Beginner ,
Feb 11, 2019

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I click on the object.  I go to change the color of one point on the new freeform gradient tool.  It lets me select it.  I click on the new color I want it to be, and Illustrator gives me the warning that it can't do it because of an unknown error [STEX] and then Illustrator crashes and closes. It also does this when I try to MOVE a color point on the new gradient tool.

It does NOT matter where I save it to.

I created a new document and made a square to color it with the new tool just to test.  It didn't do it.  So it's something to do with the specific doc I'm working with....

I'm three days behind on a job.  I'm pulling my hair out. 

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Community Beginner ,
Feb 11, 2019

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Closed the test file, opened it again, and changed the color.  Still no problem...just the file I actually NEED TO GET DONE ASAP.  Help!

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Adobe Employee ,
Feb 12, 2019

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Hi Kate,

Will it be possible for you to share the file? If yes, please upload it to Creative Cloud/ Google Drive/ Dropbox and share the direct download link.

Regards,

Srishti

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Community Beginner ,
Feb 12, 2019

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I messaged you with the link.

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Adobe Employee ,
Feb 12, 2019

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Thanks for sharing the file. We are looking into it.

Regards,

Srishti

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New Here ,
Sep 18, 2019

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It's been 7 month since this post. The issue is not fixed. Is there any solution to this? Thanks

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New Here ,
Sep 16, 2019

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Hi,

Is this issue resolved? I am having the same problems

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Adobe Community Professional ,
Sep 16, 2019

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New Here ,
Apr 12, 2020

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Hey all,

 

I had this error too, I just copy and pasted my file onto a new document and it worked fine. 

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