HELP! All shape tools are grayed out

New Here ,
Feb 05, 2021 Feb 05, 2021

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Hi all, 

I'm struggling to figure out why all of my shape making tools are grayed out. Initially, the rounded rectangle tool was the only one I could use while the others were grayed out. Now, suddenly all of them are grayed out and I can't draw a shape at all. I've tried working on a new blank page to see if it would work then, but it did not. I have no idea why it's doing this, so please help!

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Adobe Community Professional ,
Feb 05, 2021 Feb 05, 2021

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Did you click on the 3 dots?

Can you show a screenshot?

 

Perhaps Window > Tools > Advanced helps?

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Adobe Community Professional ,
Feb 05, 2021 Feb 05, 2021

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Did all of this start happening after an upgrade of either your Illustrator or operating system? What operating system and what version of Illustrator are you using? If you are up to date on both then it's possible that resetting your Illustrator preferences might straighten out the problem. When you do this you bring the program back to its defaults and consequently any accumulated corruption should disappear.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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