HELP! CC 2021 Error Message: Can't finish previewing. Could not complete the requested operation.

New Here ,
Jan 01, 2021 Jan 01, 2021

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Hello -

 

I have a mild anxiety that hasn't quite yet morphed into a full-bore gorilla panic upon recieving the aforementioned message when switching between "View Using CPU" and GPU / Preview.

 

The .AI file was saved to Adobe Cloud, of course, and none of the art is rendering, it's all lines:


Screen Shot 2021-01-02 at 12.41.18 AM.png

 

However the thumbnail upon opening shows the artwork:

Screen Shot 2021-01-02 at 1.17.53 AM.png

 

Screen Shot 2021-01-02 at 1.25.48 AM.png

 

But when trying to view, it's only offering this. I'm guessing somehow the Cloud file may be corrupted? And of course I didn't it to disk - lesson learned.

 

ANY ADVICE OR ADOBE CLOUD SUPPORT ON HOW TO RECOVER WOULD BE LOVELY!
I'm past due on delivering this to the client, like every American working two jobs right now.

 

Cheers and Happy New Year!

Chad

TOPICS
Bug, How to, Performance, Scripting

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correct answers 1 Correct Answer

New Here , Jan 02, 2021 Jan 02, 2021
It's a brand new Macbook, but it indeed appears there were too many effects going on and overloaded the GPU. I deleted a few elements, flattened everything and moved over to a new doc. Thank you for your comment, I really appreciate it. The 2:00am panic nearly overtook my basic sensibilities. -Chad

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Adobe Community Professional ,
Jan 02, 2021 Jan 02, 2021

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How large is that file?

How many effects, transparency etc?

How large is your computer's RAM? When was the last restart?

 

As long as the file is still open I would save it to the harddisk as a normal AI file (there have been a couple of issues with AIC files for a couple of people lately.

Then reboot the computer and try the AIC file again. Probably it's just your RAM used up.

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New Here ,
Jan 02, 2021 Jan 02, 2021

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It's a brand new Macbook, but it indeed appears there were too many effects
going on and overloaded the GPU. I deleted a few elements, flattened
everything and moved over to a new doc.

Thank you for your comment, I really appreciate it. The 2:00am panic nearly
overtook my basic sensibilities.

-Chad

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Adobe Community Professional ,
Jan 02, 2021 Jan 02, 2021

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Glad you could solve it.

2 am is not a good time to experience any trouble, I know.

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