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Help! File opening to "Text Import Options"

New Here ,
Jun 22, 2020

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Hi! I've got a relatively small illustrator file that when I open with the latest version of Illustrator CC is coming up with "Text Import options" and then it ill open as an empty blank artboard.The file looks like the right size 1,461 KB, but no joy. I've tried some basics like trying to change file extensions, placing the file in illustrator/indesign to export out as an .eps. I've followed a thread about changing AIPrefs to enable context recovery usig postscript but no luck. There's a similar post here suggesting that it might be a missing/corrupt AI header file but I have no idea how to correct or if I can recover it. 

 

Froldfield_0-1592852265622.png

 

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Activation billing and install, Bug, Draw and design, Feature request, How to, Import and export, Performance, Print and publish, Scripting, SDK, Sync and storage, Third party plugins, Tools, Type

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Help! File opening to "Text Import Options"

New Here ,
Jun 22, 2020

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Hi! I've got a relatively small illustrator file that when I open with the latest version of Illustrator CC is coming up with "Text Import options" and then it ill open as an empty blank artboard.The file looks like the right size 1,461 KB, but no joy. I've tried some basics like trying to change file extensions, placing the file in illustrator/indesign to export out as an .eps. I've followed a thread about changing AIPrefs to enable context recovery usig postscript but no luck. There's a similar post here suggesting that it might be a missing/corrupt AI header file but I have no idea how to correct or if I can recover it. 

 

Froldfield_0-1592852265622.png

 

Topics

Activation billing and install, Bug, Draw and design, Feature request, How to, Import and export, Performance, Print and publish, Scripting, SDK, Sync and storage, Third party plugins, Tools, Type

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152

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Adobe Community Professional ,
Jun 22, 2020

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Can you try with a different version?

Can you upload the file somewhere so someone else might try?

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New Here ,
Jun 22, 2020

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Hi Monika,

I unfortunately dont have a different version. Here's the link

Thank you!

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Adobe Community Professional ,
Jun 23, 2020

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The file doesn't work at all for me. It crashes Illustrator.

 

Do you have a backup?

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New Here ,
Jun 23, 2020

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Unfortunately not, I was working in numerous illustrator files around the same time and its just this one that is corrupted so i'll just learn my lesson. Still confused why its the only file out a a few that has become corrupted. I was working from an external hard drive so I wonder whether that had something to do with it. Thank you for checking though!

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Adobe Community Professional ,
Jun 23, 2020

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An external hard drive might have to do with it.

 

There's a technote about file issues: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

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