Help, I'm New!! Newest version of Illustrator crashing.

New Here ,
Jan 05, 2021

Copy link to clipboard

Copied

I'm new to illustrator, I have a design for business cards that I am trying to save a copy for the designer at the print shop, they only have illustrator CS5. When I try to save as a legacy copy for CS5 the program crashes.

TOPICS
Performance

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Help, I'm New!! Newest version of Illustrator crashing.

New Here ,
Jan 05, 2021

Copy link to clipboard

Copied

I'm new to illustrator, I have a design for business cards that I am trying to save a copy for the designer at the print shop, they only have illustrator CS5. When I try to save as a legacy copy for CS5 the program crashes.

TOPICS
Performance

Views

31

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 05, 2021 0
Adobe Community Professional ,
Jan 05, 2021

Copy link to clipboard

Copied

Do you really need to save them an editable file? Wouldn't a PDF be OK?

 

Anyway: Is a printer connected? Illustrator searches for one when saving.

Also: you could try and disable Background saving in the Preferences.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 05, 2021 0
New Here ,
Jan 05, 2021

Copy link to clipboard

Copied

Thank you for your help. Generally, saving in PDF would be acceptable . . . but, I have zero experience designing for print. My colors do not look right and the designer at the print shop said she can fix it but she only has CS5.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 05, 2021 0
New Here ,
Jan 05, 2021

Copy link to clipboard

Copied

Also, I do have a printer connected. I disabled background saving in preferences, with the same crash. Do I need to change the settings for the printer?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 05, 2021 0
Adobe Community Professional ,
Jan 06, 2021

Copy link to clipboard

Copied

Saving to legacy versions should actually work and since saving toPDF works as well and you have set up all the other things, I'm not sure what can be the reason.

 

Sothe designer at the print shop can't just tell you which color to use and you then apply it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 06, 2021 0
Resources