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Please Please Please can someone offer me some help.
It has been months with the same problems!!! No solutions online, and any solutions other people have used have not worked with my laptop.
Problem 1 - Latest updated illustrator - have tried reinstall and everything. Am using Nov 2019 Full specced mac book pro (64gb Ram etc)
Whenever I move about a document the entire document flashes with a white screen and a blue screen depending on if a item is selected or not and zooming in and out. The white screen stays white and same for blue untill i deselect or move somewhere else. It is ENDLESSLY frustrating.
I have uploaded a video to show what happens.
I have tried turning off the GPU, and some of the other options suggested in other posts with a similar bug but nothing has worked. Have reinstalled
The only option ive had so far is to use illustrator 2020. Which brings me to my next bug.
Problem 2 - Every single time there is a complex asset or an asset with a missing link in a file, it crashes illustrator when i go to save - Considering this laptop is 2019 mac book bro with :
2.4 GHz 8-Core Intel Core i9
64 GB 2667 MHz DDR4
AMD Radeon Pro 5600M 8 GB
Intel UHD Graphics 630 1536 MB
Please please can someone help. Getting crashes like 30 times a day. Or just not able to work because of the graphic bugs.
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Sorry to hear about these issues. Let us help you fix this. Please share a few more details like:
Looking forward to your response.
I am afraid I have tried all the things from the above but both situations occur still.
Graphical errors in the latest illustrator (did you watch the video I attached?)
And Crashes when saving complex/files or files with missing links in on the 2020 version.
I already said in my previous message what I was using:
Adobe illustrator 2021 V 25.2.1 - graphical glitching as per the video i had attached.
Adobe illustrator 2020 V 24.3 - Crashing when saving files that have missing linked files, or complex graphics.
Operating system - Please see attached screenshot.
Regarding the crash reporting - the report button isn't opening when it's crashing... and as the bug Ideally need fixed is for the latest version of illustrator... which doesn't crash but has a bug I would ideally like that solved vs having to use a version of illustrator from 2020...
Really desperate for a fix, as it is really impacting my work times.
Thank you in advance,
Please can we get some help on this.
Apologies for the delayed response. I hope your issue is resolved now. If you still have issues, please connect with Adobe technical support(https://helpx.adobe.com/support.html). Please click on the chat icon at the bottom of the page to begin the conversation. Team here will be able to assist you on a live session.