HELP -- where does Illustrator store recovery files on Mac?

Engaged ,
Mar 25, 2021 Mar 25, 2021

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Illy crashed and re-opened a restored file which I thought was complete -- so I saved it as my original file AND saved that as my backup.

 

Then I realized that half the content was in fact missing from that file; weeks of work gone...

 

And now, I have spent the past hour on Adobe's support who keeps telling me I should find the file where I saved it. Which is not exactly what I need. 🙂

 

He also claims that my recovered files are in DropBox, which I frankly don't understand since I've never used that service and I doubt that Adobe is using that platform for storage of user files, but he is not able to provide any explanation. He also told me sign out of Creative Cloud and back several times, which didn't appear to serve any purpose.

 

So, what I despearately need to know is this:

 

  1. Exactly where does Illy store the recovery versions it automatically creates?
  2. I there any way for me to restore any of these versions?

 

I found several answers on Google, but none seems to work: One page, for instance, mentions this path: /Users/<username>/Library/Preferences/Adobe Illustrator, but I don't have access to that library, and it also seems to be empty.

 

So, any suggestions would be extremely appreciated! 🙂

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 25, 2021 Mar 25, 2021
The recovery files are stored in your user folder, the path is specified in the Preferences. Youcan change that.   BUT: The recovery file is only stored until you use it. So, you have recovered the file, you have saved it and then the recovery file gets deleted. There is no other backup, unless you created one deliberately by saving your file.

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Engaged ,
Mar 25, 2021 Mar 25, 2021

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The link below correctly mentions that Illustrator allows users to specify a path to where backup versions are saved -- but those versions appear to be saved in a format I don't know: .aid

 

Does anyone know how to open those files?

 

https://helpx.adobe.com/in/illustrator/how-to/recover-files.html#:~:text=From%20the%20Preferences%20...

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Engaged ,
Mar 25, 2021 Mar 25, 2021

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Okay, got the answer now:

 

When the Adobe supporter told me to quit Illustrator, it was literally the worst possible suggestion because it permanently deleted the recovery files I should've used.

 

Lesson learned...

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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The recovery files are stored in your user folder, the path is specified in the Preferences. Youcan change that.

 

BUT: The recovery file is only stored until you use it. So, you have recovered the file, you have saved it and then the recovery file gets deleted. There is no other backup, unless you created one deliberately by saving your file.

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Engaged ,
Mar 25, 2021 Mar 25, 2021

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Thank you Monika, I just realized that.

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Are you on a Mac?

Is perhaps Time Machine running? Then you can try if it saved a previous version.

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Engaged ,
Mar 25, 2021 Mar 25, 2021

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Thank you, but I've always assumed that regular backup copies, which I'm obsessive about, were enough...

 

The paradox is that I lost a lot work today because I saved what I mistakenly assumed were a correct version of a previously restored .AI file -- AND then even backed up that wrong file just to be sure, haha. Argh. 🙂

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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That's the reason why after any software recovered any file I always (!) save them under a new name. I never overwrite what might be left of my original file.

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Engaged ,
Mar 25, 2021 Mar 25, 2021

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Yeah, but that's just because you're so smart.

 

🙂

 

Seriously though, I learned the lesson now.

 

And to top it all off, when I tried to UNDO my backup, the old original file simply vanished from the backup drive.

 

So, if you regularly copy a file from your primary drive to a backup disk, but one day change your mind and undo the operation in Finder, the old version of your file literally disappears from your backup drive without a warning...

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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That's only because I'm super cautious about my files.

 

So in your case several incidents made it only worse. What a nightmare. Hope you can rebuild that.

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Engaged ,
Mar 25, 2021 Mar 25, 2021

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Haha yeah, the one word that just kept popping up in my mind all day long like a mantra was indeed nightmare.

 

Thank you for the empathy, really appreciated.

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