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Help! Why is PNG image not importing correctly on AI

Guest
Apr 20, 2020 Apr 20, 2020

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I've been trying to insert an PNG image to Illustrator for the last hour and no matter what I do I can't seem to get rid of this effect. I have to use PNG because it's an image with a transparent background which I editted in Photoshop. Just a few hours ago I was able to do this with another image no problem, importing it into the same AI doc. Now it doens't work and I've searched google and nothing has come up to explain this at all. Please help! 

 

Screenshot 2020-04-20 at 17.52.02.png

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Import and export

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correct answers 1 Correct answer

Community Expert , Nov 25, 2020 Nov 25, 2020

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Community Expert ,
Apr 20, 2020 Apr 20, 2020

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Is the image in 16 bit? AI can only use 8 bit.

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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I am having this same issue - just started happening out of nowhere

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Community Expert ,
Nov 25, 2020 Nov 25, 2020

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