Help with Corrupted File--Power went out while working in the .AI Document

New Here ,
Dec 03, 2020

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So I've had something new that I haven't experienced happen to me today--I was working on some final mockups in an Illustrator file when the power in my apartment went out for 3-5 seconds and then came back on. My PC obviously shutdown when this happened while in the middle of the document. I know I had hit save a few minutes before this occurred, but I'm starting to panic because I've never had Illustrator do what it's doing--the power has done this to me once or twice but I've always had an extra autosave file that generates when I reboot. 

 

When I opened Illustrator after rebooting, I saw the thumbnail for my .AI document but there was no additional "recovered" version when the application crashes.

 

When trying to open the document this is what I get: 

onlyrecoveredsome.png

Next, I click "Open," and this is the next window that pops up:

dictobject.png

There is no other dialog box that opens after hitting "Ok." So this is where I'm currently stuck at.

 

App: Adobe Illustrator v. 25.0

System OS: Windows 10 Home v. 10.0.19041 Build 19041

 

If anyone has any suggestions on how to fix the file, I'd be grateful for the help. I'm currently in the capstone of my Design course and my final campaign presentation is next week so I'm pretty frustrated and worried about this!

 

Thanks for your time!

 

 

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

With bad luck, the power outage came too early and Illustrator was still saving the file. In that case there is not a lot you can do. You can try and contact sharewithai@adobe.com 

Point them to this thread, upload your file to some Cloud Service and send them a link. Maybe they can recover it.

 

Please: make a backup strategy. Save multiple versions of files, so that you don't lose everything.

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Help with Corrupted File--Power went out while working in the .AI Document

New Here ,
Dec 03, 2020

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So I've had something new that I haven't experienced happen to me today--I was working on some final mockups in an Illustrator file when the power in my apartment went out for 3-5 seconds and then came back on. My PC obviously shutdown when this happened while in the middle of the document. I know I had hit save a few minutes before this occurred, but I'm starting to panic because I've never had Illustrator do what it's doing--the power has done this to me once or twice but I've always had an extra autosave file that generates when I reboot. 

 

When I opened Illustrator after rebooting, I saw the thumbnail for my .AI document but there was no additional "recovered" version when the application crashes.

 

When trying to open the document this is what I get: 

onlyrecoveredsome.png

Next, I click "Open," and this is the next window that pops up:

dictobject.png

There is no other dialog box that opens after hitting "Ok." So this is where I'm currently stuck at.

 

App: Adobe Illustrator v. 25.0

System OS: Windows 10 Home v. 10.0.19041 Build 19041

 

If anyone has any suggestions on how to fix the file, I'd be grateful for the help. I'm currently in the capstone of my Design course and my final campaign presentation is next week so I'm pretty frustrated and worried about this!

 

Thanks for your time!

 

 

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

With bad luck, the power outage came too early and Illustrator was still saving the file. In that case there is not a lot you can do. You can try and contact sharewithai@adobe.com 

Point them to this thread, upload your file to some Cloud Service and send them a link. Maybe they can recover it.

 

Please: make a backup strategy. Save multiple versions of files, so that you don't lose everything.

TOPICS
How to, Performance

Views

39

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Dec 03, 2020 0
Adobe Community Professional ,
Dec 03, 2020

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With bad luck, the power outage came too early and Illustrator was still saving the file. In that case there is not a lot you can do. You can try and contact sharewithai@adobe.com 

Point them to this thread, upload your file to some Cloud Service and send them a link. Maybe they can recover it.

 

Please: make a backup strategy. Save multiple versions of files, so that you don't lose everything.

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