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Help!

New Here ,
Nov 17, 2020

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I am completely unable to edit anything on Illustrator. Already tried closing and opening the document again, restarting the Ai, but nothing seems to help! People said that sometimes the art is "locked" in the artboard, but the shortcuts on my Mac are not helping at all. What can I do?

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How to, Performance

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Help!

New Here ,
Nov 17, 2020

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I am completely unable to edit anything on Illustrator. Already tried closing and opening the document again, restarting the Ai, but nothing seems to help! People said that sometimes the art is "locked" in the artboard, but the shortcuts on my Mac are not helping at all. What can I do?

TOPICS
How to, Performance

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26

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Nov 17, 2020 0
Adobe Community Professional ,
Nov 17, 2020

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Please provide some screenshots with the layers panel open and expanded. Also a screenshot in outline mode. Without some visuals, we are just flying blind. Please use the insert icon on the message pane so that helpers don't have to download the images to see them. 

image.png

 

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Nov 17, 2020 0
Adobe Community Professional ,
Nov 17, 2020

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Did anything change from the last time you were able to work in Illustrator? Did you upgrade anything? Is it just this particular file or all files?

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Nov 17, 2020 1
New Here ,
Nov 23, 2020

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Well, I ended up just redoing the whole thing, since it had saved a second file with almost everything that I'd lost. It was just this particular file and no, I didn't upgrade anything...

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Nov 23, 2020 0
Adobe Employee ,
Nov 27, 2020

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Hi there,

 

Sorry to hear about this. Looks like the file got corrupt/ damaged. There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired. Please email your file to file@adobe.com & we will take a look at the file.

 

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

 

Regards,

Ashutosh

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Nov 27, 2020 0
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