Hidden Items on EPS

New Here ,
Aug 13, 2018 Aug 13, 2018

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When I go to open this eps file that I received from a client, in the preview window there are other items besides what is on the artboard. When I open the file the other items aren't there, there aren't any masks in the layers, and the Show All option is grayed out. I'm probably being a dope and missing something obvious but it's driving me crazy. Thanks for any help!

open screen.PNGfile open.PNG

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 14, 2021 Jan 14, 2021
The answer to this has been given twice in this thread: The preview is an embedded pixel file. The EPS has been changed, but the preview obvioudly hasn't been updated.

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Adobe Community Professional ,
Aug 13, 2018 Aug 13, 2018

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eps is an  outdated format that has not been updated since before the new millenium. Best to avoid using that, but understandably this is your client working with a  file format, that is on it's last legs.

Try

  • Ctrl Y to look  in outline view for misisng items
  • Open .eps in acrobat

If you do nto find anything, the preview could be old and making the files larger

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Adobe Community Professional ,
Aug 13, 2018 Aug 13, 2018

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Look at all of your layers' sublayers and see if any of the sublayers don't have an eyeball next to them. If the eyeballs are missing then click on the space where the eyeball should be to activate it and the sublayer.

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New Here ,
Oct 15, 2019 Oct 15, 2019

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Same goes to me.Screenshot 2019-10-16 at 12.03.28 PM.pngScreenshot 2019-10-16 at 12.03.48 PM.png

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Adobe Community Professional ,
Oct 16, 2019 Oct 16, 2019

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Exactly how did you open that EPS? Or did you place it? EPS is an outdated file format. It can be written by several applications that might do it in a way that Illustrator does see differently. That preview is an embedded raster file and might perhaps not match the actual content. So if it doesn't work, complain to shutterstock.

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New Here ,
Jan 14, 2021 Jan 14, 2021

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Did you ever get an answer for this? This makes me crazy!

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Adobe Community Professional ,
Jan 14, 2021 Jan 14, 2021

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The answer to this has been given twice in this thread:

The preview is an embedded pixel file. The EPS has been changed, but the preview obvioudly hasn't been updated.

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New Here ,
Jan 15, 2021 Jan 15, 2021

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Thanks, Monika. That final answer wasn't apparent given the other suggested potential fixes. I had no idea that the preview could ever be so wildly different from the actual file.

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New Here ,
Feb 25, 2021 Feb 25, 2021

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I was running into the same issue recently and then I found out some of the objects were hidden by a transparent clipping mask. Maybe see if that's the issue at your end as well. 

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