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How does the crop function work?!

New Here ,
Apr 27, 2017

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Hi,

so i updated my Illustrator cc to latest release with crop feature, however the crop feature is so stupid? Who the hell tho this? If i crop image, most of the time i find randomly created white rectangles? How to make them disappear?! Crop would be nice, if you would make it better, not that bad!!!adobe.png

Hi Pan,

Yeah, I was able to reproduce the same with keeping the PPI in play. I would go ahead and report it as a bug. Request you to do it as well. Here's a link for that: Feature Request/Bug Report Form

Regards,

Om

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How does the crop function work?!

New Here ,
Apr 27, 2017

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Hi,

so i updated my Illustrator cc to latest release with crop feature, however the crop feature is so stupid? Who the hell tho this? If i crop image, most of the time i find randomly created white rectangles? How to make them disappear?! Crop would be nice, if you would make it better, not that bad!!!adobe.png

Hi Pan,

Yeah, I was able to reproduce the same with keeping the PPI in play. I would go ahead and report it as a bug. Request you to do it as well. Here's a link for that: Feature Request/Bug Report Form

Regards,

Om

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Apr 27, 2017 0
Adobe Community Professional ,
Apr 27, 2017

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Does this happen all the time or just with specific images?

I'm asking because I never experienced this issue.

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Apr 27, 2017 0
New Here ,
Apr 27, 2017

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It is happening almost all time, sometimes it doesnt happen, but when crop the same image, it shows.

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Apr 27, 2017 0
New Here ,
Apr 27, 2017

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1.png2.png

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Apr 27, 2017 0
Adobe Community Professional ,
Apr 27, 2017

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You need to provide the necessary steps (and files) so that someone is able to reproduce the issue.

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Apr 27, 2017 0
New Here ,
Apr 27, 2017

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1: Create new document, size doesn't matter.

2: Paste the following image, however, it can be any image:

3: Cut the image, but keep the 3 rows as they rae, move only one.

4: Browse with 64 000% zoom the image, white box appear on one (or more) side.

Booklet_1.jpg

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Apr 27, 2017 0
New Here ,
Apr 27, 2017

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Like this:

Interesting, now this didnt happen.help.png

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Apr 27, 2017 0
New Here ,
Apr 27, 2017

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Hm, when i crop imgae, that was resized it again happened: help2.pnghelp3.png

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Apr 27, 2017 0
New Here ,
Apr 27, 2017

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Also, i cannot eddit my answers, just show progress bar when i click actions here on forum.

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Apr 27, 2017 0
Adobe Community Professional ,
Apr 27, 2017

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I have the same "Actions" edit issue. Been looking elsewhere in the forum for a solution.

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Apr 27, 2017 0
Adobe Employee ,
Apr 27, 2017

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Hi rcraighead ,

This is a known issue (just posted in the ACP forums about a patch we're releasing tomorrow), but here's another public thread about this: "Actions" to edit a post isn't working on some browsers

Regards,

Om

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Apr 27, 2017 0
Adobe Employee ,
Apr 27, 2017

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Hi Pan,

I was not able to reproduce the same with image crop and then zooming at 64000%. I followed your workflow. Please try toggling between GPU and CPU and check if that makes a difference. Shortcut is "Ctrl+E".

Regards,

Om

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Apr 27, 2017 0
New Here ,
Apr 28, 2017

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Hello ohmnath,

could you make the image smaller in Ai, so it has about 600ppi, and try to crop again and tell if the problem is there?

Thank you

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Apr 28, 2017 0
Adobe Employee ,
Apr 28, 2017

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Hi Pan,

Yeah, I was able to reproduce the same with keeping the PPI in play. I would go ahead and report it as a bug. Request you to do it as well. Here's a link for that: Feature Request/Bug Report Form

Regards,

Om

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Apr 28, 2017 1
New Here ,
Apr 28, 2017

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Hello ohmnath,

Thank you for your time, I will report it as bug.

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Apr 28, 2017 0
Adobe Community Professional ,
Apr 28, 2017

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And I will do the same, it's very easy to replicate.

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Apr 28, 2017 0
Adobe Community Professional ,
Apr 28, 2017

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Just in case the bug report form gives you trouble selecting Illustrator as the product, here is another form:

Illustrator Feature Request/Bug Report Form

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Apr 28, 2017 1
Adobe Community Professional ,
Apr 27, 2017

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I am able to reproduce this and I suspect it has something to do with the resolution of the placed image.

If I place an image of 72 ppi or a multiple like 144 ppi, the crop does not give any white pixels at any of the sides

The same image, but with a resolution of 150 ppi gives, not always, but most of the time white pixels at one or more sides.

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Apr 27, 2017 1
New Here ,
Apr 28, 2017

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Actually, I think you are right, it has never happened when the image had only 72ppi, when i crop image, the image has about 600ppi and it gives white rectangles sometimes.

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Apr 28, 2017 0
New Here ,
May 08, 2017

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Hi, did you get email form Adobe? Because I didn't... Do you know when approx. it will be fixed? Thank you

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May 08, 2017 0
Adobe Employee ,
May 08, 2017

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Hi Pan,

An exact date for the fix is difficult to suggest, however you can be assured that the issue is reported and it is in consideration for the development team. Should be fixed as soon as possible.

Regards,

Om

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May 08, 2017 0
New Here ,
Jul 05, 2017

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Two months later and still nothing? Wow, Adobe, you really sucks at providing bug fixes...

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Jul 05, 2017 0
New Here ,
Feb 05, 2018

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Anyone see any improvements? Becuase I'm having the same problem. Maybe I just need to update?

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Feb 05, 2018 1
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